Front Desk Receptionist

The Front Desk Receptionist will be cross-trained to do check in and check out. They will be responsible for greeting patients, checking patients in and out of the office, collecting insurance co-payments, and scheduling patient appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Welcome and greet all patients and visitors when they check in/out and efficiently move patients through the office

• Ability to multitask and keep up with a high volume of patients moving in and out of the office

• Accurately enter and/or update new information within the patients chart, including insurance cards

• Collect co-pays and other payments

• Provide patients with support and guidance as needed

• Schedule appointments as requested by the patient, the patient’s referring provider or the Orthopaedic Associates physician per office protocols

• Scan patient documents to the patient’s electronic chart

• Listen and respond to patient needs and concerns

• Balance end of day reports

• Close facility

• Maintain patient confidentiality in compliance with company policies and procedures

High school diploma or GED certificate required

• Strong interpersonal communication skills with a pleasant and cheerful attitude

• Proficient with computers

• Organized and detail oriented

• Ability to multitask and work in a fast-paced environment and prioritize tasks based on importance

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. Adequate knowledge of computer usage and ability to tolerate viewing on computer monitors for extended periods of time. Employee’s main activities require the ability to remain in a stationary position 80% of the time, doing repetitive motions such as typing and occasionally moving about inside the office to access files or office equipment, and operate a computer and other office machinery. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee will sometimes have to travel to multiple locations to successfully complete their job.

The job is performed indoors in a medical office. The noise level in the work environment is usually moderate.