Front Desk Receptionist

We are looking for a compassionate, professional, and well-organized Front Desk Receptionist to join our Psychology & Mental Health Clinic. The receptionist will be the first point of contact for clients and will play an important role in creating a welcoming, respectful, and comfortable environment.

The ideal candidate should have excellent communication skills, a calm and empathetic approach, and the ability to handle sensitive client information with complete confidentiality.

Key Responsibilities

• Welcome clients and visitors warmly and professionally.
• Manage incoming calls, WhatsApp messages, emails, and appointment inquiries.
• Schedule, reschedule, and confirm appointments with psychologists and therapists.
• Maintain accurate client and appointment records.
• Handle client registration and basic administrative documentation.
• Coordinate with psychologists, therapists, and other clinic staff.
• Manage payments, invoices, and basic billing-related tasks.
• Maintain confidentiality and privacy of client information at all times.
• Ensure the reception and waiting area remains welcoming, organized, and professional.
• Follow up with clients regarding appointments when required.
• Handle sensitive or difficult situations calmly and respectfully.
• Support the clinic team with day-to-day administrative tasks.

Requirements

• Bachelor's degree or relevant qualification preferred.
• 1–3 years of experience in reception, front desk, healthcare, clinic, or customer service roles.
• Excellent verbal and written communication skills.
• Good English communication is required.
• Comfortable communicating with clients from different backgrounds.
• Strong organizational and multitasking abilities.
• Basic knowledge of MS Office, Google Workspace, and appointment-management systems.
• Professional, patient, empathetic, and approachable personality.
• Strong understanding of confidentiality and professional boundaries.
• Previous experience in a psychology, counselling, healthcare, or mental health setting will be an advantage.

Important Qualities

We are looking for someone who is:

• Compassionate and non-judgmental
• Calm and patient
• Professional and well-presented
• Respectful of client privacy
• Reliable and responsible
• Comfortable working in a sensitive mental health environment

What We Offer

• Supportive and professional work environment
• Opportunity to work alongside psychologists and mental health professionals
• Learning and professional development opportunities
• Career growth opportunities
• Competitive salary based on experience

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person