Front Desk Receptionist

Job Summary

• Must be available 8:45-2:00pm Monday - Friday and every other Saturday

Saltmeadow Psychiatry is seeking a dependable, organized, and patient-focused Front Desk / Medical Assistant to be the first point of contact for our practice. This role is essential to keeping daily operations running smoothly while providing compassionate, professional support to our patients.

The ideal candidate has medical assistant or pharmacy experience, is comfortable handling sensitive information, and can confidently manage both administrative and basic clinical responsibilities in a mental health setting.

Front Desk & Administrative Duties

• Answer and manage incoming phone calls professionally and efficiently
• Schedule new patient appointments, follow-ups, and reschedules
• Verify patient information and maintain accurate records
• Respond to basic billing and insurance questions (copays, deductibles, coverage guidance)
• Coordinate with providers regarding scheduling and patient flow
• Maintain patient confidentiality and comply with HIPAA regulations

Clinical Support

• Check and record vitals for Spravato patients per protocol
• Assist with patient intake and room flow as needed
• Ensure clinical areas are prepared and organized

Office & Facility Support

• Keep the front desk, waiting area, and common spaces tidy and welcoming
• Stock supplies and notify management of low inventory
• Support overall office organization and daily operations
• Schedule new patient appointments, follow-ups, and reschedules
• Verify patient information and maintain accurate records
• Respond to basic billing and insurance questions (copays, deductibles, coverage guidance)
• Coordinate with providers regarding scheduling and patient flow
• Maintain patient confidentiality and comply with HIPAA regulations

Requirements

• Medical Assistant experience OR Pharmacy experience (required)
• Must be available 8:45-2:00pm Monday - Friday and every other Saturday
• Previous experience in a medical or mental health office preferred
• Strong communication and interpersonal skills
• Comfortable discussing insurance and billing at a basic level
• Excellent organization, time management, and attention to detail
• Ability to multitask in a fast-paced clinical environment
• Professional, calm, and compassionate demeanor

Preferred Skills

• Experience in psychiatry or behavioral health
• Familiarity with EMR systems
• Knowledge of insurance plans and prior authorizations
• Ability to work independently and as part of a team

Pay: From $25.00 per hour

Expected hours: 25.0 – 32.0 per week

Work Location: In person