Front Desk Receptionist

Position Summary

The Bilingual Front Desk Specialist serves as the first point of contact for individuals and families seeking services at El Centro Hispano. This position provides welcoming, professional customer service in English and Spanish, helps organize the center’s daily operations, and provides administrative support to the Executive Director.

The ideal candidate is dependable, friendly, and organized, with strong interpersonal skills and the ability to assist clients respectfully in person and by telephone.

Key Responsibilities Client Services and Bilingual Support

· Welcome visitors, answer telephone calls, respond to inquiries, and direct clients to the appropriate staff member or service.

· Provide clear information about the center’s services, classes, and programs, and assist with participant registration.

· Provide English and Spanish translation and interpretation services for individuals and businesses.

· Enter client and service information into the Service Record promptly and accurately.

· Handle client information with discretion and maintain confidentiality.

Administrative and Program Support

· Assist the Executive Director with administrative tasks and help maintain an organized office.

· Take accurate minutes during staff meetings and organize meeting records.

· Assist with promoting classes and programs and supporting fundraising events and other center activities.

· Perform cashier duties, including receiving payments and maintaining accurate transaction records according to center procedures.

Key Responsibilities ContinuedFacility Operations and Supplies

· Maintain a safe, clean, and welcoming reception area and oversee the overall cleanliness of the facility.

· Follow established safety and security procedures, including opening, closing, and securing the facility.

· Manage the inventory of office and cleaning supplies and identify replenishment needs.

· Assign tasks to community service workers during their service hours and monitor completion.

· Perform other duties as assigned to support the center’s operations.

Qualifications and SkillsRequired

· Bilingual proficiency in English and Spanish sufficient to communicate with clients and provide translation and interpretation services.

Preferred

· Two years of experience in a similar position or related field, with reliable professional references.

· Strong customer service, telephone, and verbal communication skills.

· Proficiency in Microsoft Office and accurate data entry.

· Strong organizational skills and attention to detail.

· A professional, dependable approach and the ability to work cooperatively with staff and community members.

How to Apply

Email [email protected] for application information.

Pay: $15.00 - $20.00 per hour

Expected hours: 20.0 – 40.0 per week

Work Location: In person