Front Desk Receptionist

Job Overview

As a Medical Receptionist, you will welcome patients, manage appointments, handle inquiries, process registration and billing, and ensure a smooth front-desk operation. The ideal candidate possesses excellent communication skills, a welcoming demeanor, and strong multitasking abilities in a fast-paced healthcare environment.

Key Responsibilities

• Patient Reception & Registration: Greet patients warmly, complete registration procedures, collect necessary demographics/medical history, and verify insurance or test details.
• Appointment Scheduling: Manage patient bookings for pathology, radiology (CT, Ultrasound, X-Ray), and health packages via phone, walk-in, or online booking systems.
• Billing & Cash Handling: Collect payments for diagnostic tests, issue accurate receipts, manage daily cash register summaries, and process digital payments.
• Patient Guidance & Support: Explain pre-test instructions (e.g., fasting requirements, medication guidelines) clearly to patients.
• Report Delivery: Coordinate the distribution of physical and digital diagnostic reports to patients and attending physicians.
• Communication & Coordination: Answer incoming phone calls, respond to emails, resolve basic inquiries, and liaise with laboratory technicians, radiographers, and phlebotomists.
• Front Office Upkeep: Maintain a clean, organized, and welcoming reception and waiting area.

Qualifications & Requirements

• Education: High School Diploma / Graduate in any discipline (Healthcare / Hospital Administration degree is a plus).
• Experience: 1–3 years of experience as a receptionist, front desk officer, or customer service representative (experience in a diagnostic center, clinic, or hospital preferred)/Fresher
• Technical Skills: Basic computer literacy, proficiency in MS Office, and familiarity with Diagnostic / Hospital Information Systems (HIS/LIS) is preferred.
• Key Soft Skills:
• Exceptional verbal and written communication skills.
• Strong empathy, patience, and customer service attitude.
• Ability to multitask and maintain calm under peak hours.
• Strong organizational and time-management skills.

Schedule

• Day shift / Rotational shifts

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits:

• Provident Fund

Work Location: In person