Front Desk Receptionist

Front Desk Sales Executive

Company: WTF Gyms
Location: Delhi NCR (specific club to be confirmed)
Department: Sales & Customer Experience
Reports to: Club Manager / Sales Manager
Employment Type: Full-time, on-site (rotational shifts)

About WTF Gyms

WTF Gyms is a fast-growing fitness brand that offers members modern equipment, energetic training floors and a community-first workout experience. Our front desk is the first and last touchpoint for every member, and it is where first impressions turn into memberships.

Role Summary

The Front Desk Sales Executive is the face of the club. You will welcome walk-ins and enquiries, give club tours, explain membership plans and convert leads into paying members, while delivering a warm, professional experience to existing members. This is a target-driven role that combines sales, customer service and club operations support.

Key Responsibilities

Sales & Lead Conversion

• Greet walk-in visitors, understand their fitness goals and give a complete club tour
• Explain membership plans, personal training packages, offers and benefits clearly and persuasively
• Convert walk-ins, phone enquiries, social media and digital leads into memberships
• Follow up on all leads through calls, WhatsApp and messages until closure
• Achieve monthly targets for new memberships, renewals, upgrades and PT/add-on sales
• Handle objections confidently and close sales with a consultative approach

Front Desk & Member Experience

• Welcome members, manage check-ins and maintain a clean, organized reception area
• Answer calls, emails and walk-in queries promptly and professionally
• Handle member complaints and escalate issues to the Club Manager when needed
• Coordinate with trainers, housekeeping and the operations team for smooth daily functioning
• Promote club events, challenges, offers and referral programs to members

Operations & Reporting

• Process memberships, renewals, payments and invoices accurately in the CRM/billing system
• Maintain daily records of enquiries, tours, follow-ups, conversions and collections
• Submit daily and weekly sales reports to the management
• Ensure all member data is entered correctly and kept confidential
• Support renewal drives and member retention activities

Key Performance Indicators (KPIs)

• Monthly membership sales vs. target
• Lead-to-sale conversion ratio
• Number of follow-ups and tours completed
• Renewal and upgrade numbers
• PT and add-on package sales
• Member satisfaction and quality of service
• Accuracy of data entry and cash/payment reconciliation

Qualifications & Experience

• Graduate in any discipline (BBA/BA/B.Com preferred); 12th pass with strong sales experience may be considered
• 1 to 3 years of experience in sales, front desk, customer service or hospitality; prior experience in fitness clubs, wellness, retail or service sectors is a plus
• Freshers with strong communication skills and a sales mindset are encouraged to apply

Skills & Competencies

• Excellent verbal communication in Hindi and English
• Strong persuasion, negotiation and closing skills
• Pleasant, energetic and presentable personality
• Customer-first attitude with good problem-solving ability
• Comfortable with CRM tools, MS Office/Google Sheets and WhatsApp Business
• Target orientation, self-motivation and ability to work under pressure
• Passion for fitness and a healthy lifestyle is an added advantage

Working Conditions

• Six working days a week with rotational shifts, including early mornings, evenings, weekends and peak hours
• Standing, walking and interacting with members for most of the shift
• Neat, professional grooming and adherence to the WTF Gyms uniform policy

What We Offer

• Fixed salary with attractive performance-based incentives and commissions
• Free gym membership during employment
• Training on sales techniques, product knowledge and customer handling
• Clear career growth path to Sales Manager, Club Manager and beyond
• A high-energy, young and supportive work culture