Front Desk Receptionist

Job Category: Front Office Receptionist.

Location: The Lansdown Grove Hotel, Bath BA15EH, United Kingdom.

Schedule: Full Time

Pay: Competitive

Position Type: Non-Management

The Lansdown Grove Hotel in Bath is looking for its next Front Office Receptionist/Guest Experience Expert.

We are looking for a dynamic Front Office Receptionist who will take pride in delivering exceptional service to our guests and is happy to work with our passionate team to ensure a premium and memorable experience for all our guests at the award-winning Lansdown Grove Hotel.

This role offers 32 hours and up to 40 hours per week spread over five working days and across day time and evening shifts. The role will include weekend working.

You’re welcome here. Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Role Description

• Promoting a welcoming environment
• Checking guests in and out and assisting with any queries during their stay.
• Answering the telephone and directing accordingly
• Assisting with guest queries regarding places of interest, such as shopping, entertainment, theatres, restaurants etc.
• Ensuring all guest complaints are followed up and dealt with professionally and efficiently.
• Follow Brand Standards in all aspects of the job role

Qualifications

• Strong Customer Service skills
• Excellent Communication skills
• Knowledge of Front office and Food & Beverage operations
• Ability to work in a fast-paced environment
• Prior experience in a similar role is a plus

Our Most Successful Receptionist has:

• A warm, people-oriented demeanour
• A team-first attitude
• A gift for paying attention to the smallest of details

Whats in for you?

• Tips
• Free parking
• Great opportunities to progress within a growing company
• Free/ Discounted meals on shift.
• 24hrs access to the companies training and development site.

Company Description

Axcel Group Limited is a prominent player in the UK property market, specializing in the residential and hotel sectors. With a careful investment strategy and a focus on building equity, Axcel Group has acquired, developed, and managed over 21 properties in the UK over the past 20 years. The company's hotel portfolio includes notable properties such as Hampton by Radisson Red Gatwick, Marriott Manchester, Edinburgh Mercure Haymarket and Voco Haymarket. As Axcel Group continues to grow, it is committed to increasing scale and efficiency with its dedicated in-house team and external professional advisors.

Pay: From £12.71 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Ability to commute/relocate:

• Bath BA1 5EH: reliably commute or plan to relocate before starting work (required)

Experience:

• Front desk: 10 years (required)

Work Location: In person