Front Desk Receptionist

To check in guests and perform subsequent administrative procedures, ensuring speedy allocation of rooms by liaising with Housekeeping and Room Service, through monitoring departures and room status.

To escort guests and familiarize them with facilities and services.

To produce and distribute relevant information lists to other departments.

To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, General Cashier and Director of Finance.

To take reservations, amendments and handle general enquiries regarding bookings.

To prepare all pre-registration for the following day's arrivals.

To update guest history records, matching with reservations to ensure continuity of standards to regular guests and process new guest histories after departure.

To handle all facsimiles, e-mails and typing as requested.

To be able to multitask and work in a demanding environment

To give a detailed hand over to the oncoming shift.

To ensure a high standard of grooming, deportment and personal hygiene.

To adhere to health and safety, fire and bomb procedures laid down by the hotel.

To carry out any other duties as requested by the Front Office Manager or Duty Manager and to be willing and able to cross train and assist as needed in Reservation and Telephone duties.

To assist all other Front Office departments whenever needed as long as previously trained for.

To be a welcoming and attentive presence in the Lobby.

To perform all task to Four Seasons standards.

To develop all task regarding the night shift.

To be able to easily interact with guest and deal with basic complains.