Front Desk Receptionist

Front Desk Receptionist – Real Estate Company

We are seeking a professional, organized, and detail-oriented Front Desk Receptionist to join our real estate office. This position serves as the first point of contact for clients, Realtors, cooperating brokerages, and other professionals while also providing administrative and transaction-related support to the office.

Key Responsibilities

• Greet clients, Realtors, and visitors and provide professional front-desk assistance.
• Answer, screen, and direct incoming telephone calls and respond to general inquiries.
• Monitor company email accounts and direct correspondence to the appropriate staff or agent.
• Assist Realtors with day-to-day administrative and office-related requests.
• Receive, organize, scan, upload, and maintain real estate documents and transaction files.
• Assist with maintaining accurate deal and transaction records using Lone Wolf.
• Use TransactionDesk to assist with real estate forms, documents, electronic signatures, and transaction files.
• Use REALM and other real estate systems as required for listing and property-related administrative tasks.
• Assist with listing administration, including organizing listing documents, amendments, price changes, status changes, and other required paperwork.
• Maintain organized electronic and physical files for listings, transactions, clients, and general office records.
• Use Adobe Acrobat to prepare, combine, organize, edit, and manage PDF documents.
• Use Microsoft Excel for spreadsheets, tracking, data entry, reports, and general office records.
• Use Google Workspace applications, including Gmail, Google Drive, Google Docs, Google Sheets, and Google Calendar, for day-to-day office administration.
• Assist with scheduling appointments, meetings, showings, and office activities.
• Assist with the company's Facebook presence, including posting approved content, monitoring inquiries, and assisting with basic social media administration.
• Communicate professionally with clients, agents, brokerages, lawyers, builders, and other third parties when required.
• Receive and distribute mail, courier packages, deposits, documents, and other correspondence in accordance with office procedures.
• Maintain confidentiality when handling client, financial, transaction, and company information.
• Keep the reception area and common office areas organized and professional.
• Perform additional administrative duties as assigned by management.

Software & Technology

Candidates should be comfortable working with computers and learning real estate-specific software. Experience with any of the following is considered an asset:

Lone Wolf REALM TransactionDesk Google Workspace Adobe Acrobat Microsoft Excel Facebook

Previous experience with real estate brokerage software is preferred; however, training may be provided to a candidate with strong administrative and computer skills.

Qualifications

• Previous reception, administrative, customer service, or office experience.
• Previous experience in a real estate brokerage or real estate office is an asset.
• Strong computer and technology skills.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Professional and courteous telephone and customer-service manner.
• Ability to handle confidential information with discretion.
• Ability to work independently and collaboratively with Realtors, management, and administrative staff.
• Strong knowledge of Microsoft Excel and Google applications is an asset.
• Familiarity with real estate documents, listings, and transactions is an asset.

Ideal Candidate

The ideal candidate is professional, dependable, organized, and comfortable with technology. They should be able to manage a busy front desk while supporting Realtors and administrative staff with listings, transaction documents, data entry, correspondence, and general office operations.

Experience with Lone Wolf, REALM, TransactionDesk, Google Workspace, Adobe Acrobat, Excel, and social media platforms would be particularly valuable for this position.

Pay: $20.00-$24.00 per hour

Expected hours: 40.0 – 60.0 per week

Benefits:

• Company events
• On-site parking

Work Location: In person