Front Desk Receptionist

Receptionist

Crown Speech Therapy is seeking a friendly, organized, and dependable Receptionist to support the day-to-day operations of our pediatric therapy clinic. The Receptionist is often the first point of contact for families and plays an important role in creating a welcoming, organized, and professional experience for clients, families, and staff.

Responsibilities

• Greet children and families and assist with check-in and check-out.
• Answer incoming phone calls, take messages, answer general questions, and direct calls appropriately.
• Schedule, reschedule, and cancel therapy appointments.
• Communicate with families regarding scheduling, attendance, paperwork, and routine clinic needs.
• Maintain accurate client demographic and contact information.
• Collect and organize intake forms, insurance information, referrals, and other required documentation.
• Assist with ensuring required paperwork is completed before evaluations and appointments.
• Collect copays, private-pay balances, and other payments as directed.
• Provide receipts and direct more complex billing or insurance questions to the appropriate staff member.
• Monitor voicemail, email, and other incoming communications and ensure messages are addressed or routed appropriately.
• Help maintain therapist schedules and assist with filling openings created by cancellations.
• Assist with scanning, filing, copying, printing, mail, packages, and other routine administrative tasks.
• Keep the front desk, waiting room, and shared spaces neat and organized throughout the day.
• Perform light cleaning as needed, such as wiping down surfaces, tidying the waiting room, sanitizing frequently touched areas, taking out small trash cans, and addressing minor messes or spills.
• Restock basic clinic, bathroom, and waiting-room supplies as needed.
• Maintain confidentiality of client information and follow HIPAA and clinic privacy policies.
• Communicate professionally and respectfully with families, therapists, referral sources, and other members of the community.
• Assist the Office Manager and clinic leadership with additional administrative tasks as needed.

Qualifications

• Friendly, professional, and comfortable interacting with children and families.
• Strong communication and customer-service skills.
• Dependable and punctual.
• Organized and able to manage multiple tasks and interruptions.
• Comfortable using computers, email, scheduling software, and basic office equipment.
• Able to maintain confidentiality and use discretion when handling client information.
• Able to work independently while also collaborating with therapists and administrative staff.
• Previous receptionist, medical office, customer service, or administrative experience is preferred but not required.

Ideal Candidate

The ideal candidate is warm and personable while also being organized and confident. A pediatric therapy clinic can be busy and unpredictable, so this person should be comfortable answering phones, helping families, managing schedule changes, and handling multiple small tasks throughout the day. They should be someone who notices what needs to be done and takes initiative to help keep the clinic welcoming, organized, and running smoothly.

Position

30-40 hours per week

Reports to the Director of Operations.

Pay: $14.00 - $18.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person