Front Desk Receptionist

Front Office Manager

Location: Munnar, Kerala
Salary: ₹18,000 – ₹20,000 per month
Employment Type: Full-time

We are looking for an experienced and responsible Front Office Manager to oversee the day-to-day front office operations of our resort.

Key Responsibilities

• Manage daily front office and reception operations.
• Handle reservations, check-ins, check-outs, billing and guest communication.
• Manage bookings from OTAs and direct channels.
• Coordinate closely with the Housekeeping and Maintenance teams.
• Handle guest queries, requests and complaints professionally.
• Supervise and guide reception/front-office staff.
• Maintain accurate occupancy, booking and daily revenue reports.
• Use PMS, MS Office and Excel for daily operations and reporting.
• Ensure smooth coordination between guests and all operational departments.
• Maintain high standards of guest service and professionalism.

Requirements

• 3–5 years of relevant experience in a hotel/resort front-office role.
• Diploma/Degree in Hotel Management is mandatory.
• Prior hotel/resort experience is mandatory.
• Practical experience with PMS, OTA bookings, reservations and billing.
• Good spoken and written English.
• Malayalam and Hindi will be an advantage.
• Good computer and MS Excel skills.
• Strong communication, leadership and problem-solving skills.
• Ability to manage reception staff and coordinate with other departments.
• Must be comfortable working weekends, holidays and during peak seasons.
• Professional appearance and guest-oriented attitude.

Candidates with relevant hotel/resort experience and strong front-office operational knowledge are preferred. Apply through whatsapp - 8943468820

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Food provided

Work Location: In person