Front Desk Receptionist

This role serves as one of the first points of contact for patients and referring providers. The ideal candidate is professional, friendly, detail-oriented, and able to thrive in a fast-paced healthcare environment while maintaining excellent communication and customer service skills.

This individual will assist with:

• incoming calls
• patient scheduling
• referral coordination
• front desk operations
• helping ensure a seamless patient experience throughout the practice
• insurance verification
• patient financials

Responsibilities

• Answer inbound patient calls in a professional and compassionate manner
• Schedule new and existing patient appointments accurately and efficiently
• Assist patients with questions regarding appointments, referrals, and basic office information
• Verify and update patient demographics and insurance information
• Coordinate incoming referrals from physician offices and healthcare providers
• Maintain accurate documentation within the EMR system
• Assist with patient check-in and check-out processes
• Monitor voicemails, missed calls, and patient communication queues
• Help maintain efficient patient flow throughout the clinic
• Communicate effectively with providers, clinical staff, and administrative team members
• Ensure a welcoming and professional front office environment
• Uphold HIPAA and patient confidentiality standards at all times
• Very patient insurance benefits and eligibility
• Collect patient payments prior to the visit
• Support practice growth through exceptional patient service and communication

Qualifications

• Previous medical office, call center, or healthcare administrative experience preferred
• Strong communication and customer service skills
• Insurance verification experience preferred
• Ability to multitask in a fast-paced environment
• Strong organizational and problem-solving abilities
• Professional demeanor and appearance
• Experience with EMR systems preferred
• Knowledge of insurance verification and referrals is a plus
• Dependable, team-oriented, and eager to learn

Preferred Traits

We are looking for someone who:

• genuinely enjoys helping patients,
• communicates with empathy and professionalism,
• works well under pressure,
• and takes pride in creating a positive patient experience.

Healthcare experience is preferred, but attitude, work ethic, and willingness to grow are equally important.

Pay: $17.00 - $19.00 per hour

Work Location: In person