Front Desk Receptionist

Front Desk Medical Receptionist/CA

POSITION DESCRIPTION:

The Front Office Specialist will be required to provide exceptional customer service for our patients; check-in patients, verify insurance and collect appropriate funds for visits, in an extremely fast-paced work environment. We’re looking for a professional Front Desk Medical Receptionist who understands the value of compassionate care. Assist in therapy area.

MAJOR AREAS OF RESPONSIBILITY

The primary responsibilities of a Front Office Specialist may include:

• Answer phone calls, transfer to appropriate department/individual
• Book patient appointments and process walk-ins
• Process patients’ paperwork, ensuring all fields and data is obtained
• Copy/scan patient insurance card & driver’s license into a database
• Verify patients’ current insurance, obtain benefits and eligibility
• Scan patient information into system
• Interact with patients regarding the collection of funds for both current and past due amounts
• Balance cash drawer daily
• Responsible for maintaining cleanliness and presentation of the office lobby
• Responsible for organization and presentation of Front Desk area

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Must be able to read, write and speak English and Spanish

• Must be computer literate; experience with EMR (Electronic Health Records) is preferred

• Must have excellent communication & customer service skills

• Ability to work in a fast-paced environment

• Regular attendance and timeliness are essential functions of this position and require regular and punctual employee presence

• Ability to shift back and forth between two or more activities or sources of information

• Ability to work in an extremely fast-paced work environment and maintain patient volume and flow

• Ability to multi-task and to change course of action or tasks as needed

• Excellent customer service and verbal communication skills

• Ability to handle pressure from patients, office staff and providers

• Pay depending on experience, bonus pay structure based on performance

• Minimum of 2 years Front Desk Specialist experience

• Possess Time Management abilities

• General office skills required (ability to type, use calculator and other office equipment)

• Must have a positive and professional attitude

• Must be self-directed, exhibit team member attributes and have “customer-first” skills

• Extensive Knowledge and understanding of the following are required:

• Insurance benefits and verification processes – minimum of 2 years

• HIPAA

WORK ENVIRONMENT

Job Type: Full-time 36-40 hrs per week

Pay: $15.00 - $18.00 per hour

Schedule:

• Monday thru Thursday 7:00 am - 6:30pm
• Friday 7:00 am - 3:00 pm
• Saturday - As needed

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Paid time off

Ability to Relocate:

• Abilene, TX 79605: Relocate before starting work (Preferred)

Work Location: In person