Front Desk Receptionist

Patient Executive Receptionist (Front Desk) Full-time Mumbai

Job type:- Full-time, 6 days a week and Sunday working

Shift:- 8 to 5 and 12 to 9 (One shift, 9 hours working)

Weekly off:- Rotational

Location:- Mumbai

About Pravaayu:-

Pravaayu is a growing Ayurveda healthcare start-up bringing classical Ayurveda into modern clinical practice. We are opening clinics that pair experienced care teams with technology backed by research and data, so patients get effective treatment and the confidence to take charge of their own well-being. You will join at the start, help shape how our clinics work, and build a role you can be proud of.

The role:-

As the Patient Experience Executive, you are the first person a patient meets and the person who keeps the clinic on schedule. Many patients walk in with pain and anxiety — your job is to make them feel looked after before they see a doctor. You report to the Center Manager; this is the entry point to our clinic operations track.

What you will do:-

Welcome

• Greet and settle every patient as they arrive, and handle their basic queries.

Schedule

• Manage bookings and reschedules, and sync timings between doctors, therapists and patients. Target: zero clashes, minimal waiting.

Billing

• Generate accurate bills, collect payment via cash/card/UPI, and send a daily reconciliation report to the Centre Manager, with no open differences at close.

Records

• Keep patient data clean and current in our software so every doctor sees the full picture.

Stock

• Track oils, disposables and wellness products, and flag shortages before they hit.

Clinic readiness

• Coordinate with housekeeping and vendors so the clinic is always patient-ready.

Who we are looking for:-

Required:-

• At least 1 year of experience in front desk, clinic/hospital, wellness, and salon or hospitality roles.
• Comfortable with billing software and cash handling, and accurate under pressure.
• Able to communicate confidently with patients of all ages; fluent in English and Hindi.
• Graduate (any stream).

Preferred :-

• Prior front-desk experience specifically in a clinic or healthcare setting.
• Fluency in English and Hindi in addition to Marathi and Gujarati .
• Familiarity with appointment-scheduling or clinic-management software.

How to apply:-

Send your updated CV to [email protected] with the subject line “Application – Patient Experience Executive (Front Desk)”.

Questions? Call 7715824485 / 7304500576.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Healthcare Operations: 1 year (Required)

Language:

• Hindi/English plus one Marathi and Gujrati (Required)

Location:

• Vashi, Navi Mumbai, Maharashtra (Preferred)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person