Front Desk Receptionist

Job Overview
We are a growing private Urology practice seeking a Full-Time Front Desk Receptionist to join our friendly and professional healthcare team! This role is ideal for someone who thrives in a fast-paced clinical setting, demonstrates compassion, and values patient-centered care.

In this vital role, you will be the friendly face and efficient coordinator at the front desk, ensuring smooth patient flow, exceptional service, and streamlining patient/office telephone calls. Your energetic approach will help create a welcoming environment for patients seeking urological care. This paid position offers an exciting opportunity to support healthcare providers while honing your administrative skills in a fast-paced setting.

We firmly believe in maintaining a friendly work-environment and treating all employees with respect – the goal is to feel like a member of the family.

Responsibilities:

• Greet patients and visitors with a warm, professional demeanor, and assist with check-in procedures, including verifying personal information, insurance details, and collecting co-payments.
• Schedule appointments efficiently, coordinate follow-ups, and manage cancellations to optimize clinic flow.
• Manage incoming calls promptly, answer patient inquiries clearly, and direct calls to appropriate departments or providers.
• Maintain a clean and organized reception area while adhering to privacy regulations and safety standards in outpatient settings.
• Prepare and update electronic health record (EHR) systems with accurate patient data, medical history, and ICD coding for diagnoses.

Skills:

• Professional, punctual, and dependable.
• Required: Fluency in English and Spanish to assist patients of diverse backgrounds
• Knowledge of HIPAA policy.
• Minimum of 1 year of experience working in an administrative role in outpatient clinics, hospital medicine units, urgent care centers, or Level I/II trauma centers is highly desirable.
• Proficiency with Electronic Health Record (EHR) systems and familiarity with medical-surgical documentation processes.
• Excellent patient service skills with the ability to handle sensitive situations professionally and compassionately.
• Strong organizational skills to manage multiple priorities efficiently in fast-paced settings such as outpatient clinics or Level II trauma centers.

Join us in making a difference by providing outstanding administrative support that enhances patient care! This role is perfect for motivated individuals eager to grow their career while contributing to a compassionate healthcare environment.

Pay: $20.00 - $25.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person