Front Desk Receptionist

Front Desk & Member Experience Coordinator — The DRIPBaR Montclair
Part-time, 20–30 hrs/week incl. some weekends + sales commission.

The DRIPBaR Montclair is a growing IV-therapy and wellness lounge on Bloomfield Ave (5.0 stars, 100+ reviews). We’re hiring a front desk coordinator who’s equal parts host, closer, and content creator.

What you’ll do

• Own the front desk: greet guests, book and check out appointments, manage the schedule in Zenoti (our booking/POS system — experience strongly preferred)
• Convert guests into members — explain our membership plans and close signups (you earn commission on every membership you sell)
• Create and post social media content (Instagram reels/stories, before-and-afters, promos) from the lounge
• Handle calls, texts, and follow-ups; keep member accounts, payments, and credits accurate
• Support events and local promotions

Who you are

• Proven customer service in a spa, medspa, fitness, retail, or hospitality setting
• Comfortable selling — you ask for the signup, not just hand out brochures
• Confident with booking/POS software (Zenoti, Mindbody, Boulevard, or similar)
• Active on Instagram/TikTok and can shoot clean content on a phone
• Reliable, weekend-available, and good under a busy floor

We are seeking an energetic and detail-oriented Front Desk Receptionist to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your positive attitude and organizational skills will help create a professional and friendly environment for clients, visitors, and team members alike. This paid position offers an exciting opportunity to develop your office management skills while supporting daily business functions.

Duties

• Greet visitors and clients warmly, ensuring a positive first impression of the organization
• Manage multi-line phone systems to handle incoming calls efficiently, directing inquiries appropriately
• Schedule appointments and coordinate meetings using calendar and scheduling software
• Maintain organized front desk area, including managing incoming mail and deliveries
• Utilize Microsoft Office applications such as Word, Excel, and Spreadsheets for data entry, record keeping, and correspondence
• Assist with clerical tasks including filing, data entry, and document preparation
• Support office management by maintaining supplies inventory and coordinating maintenance requests
• Provide customer support by answering questions professionally and assisting with basic inquiries
• Use technical proficiency to operate office equipment like copiers, scanners, and phone systems effectively

Qualifications

• Proven experience in office administration or reception roles with strong clerical skills
• Excellent computer literacy with proficiency in Microsoft Office Suite (Word, Excel) and data entry software such as QuickBooks or similar tools
• Strong organizational skills with the ability to multitask efficiently in a fast-paced environment
• Exceptional phone etiquette and communication skills; bilingual abilities are a plus for diverse client interactions
• Demonstrated ability to manage time effectively and prioritize tasks to enhance productivity
• Previous experience with multi-line phone systems, spreadsheets, and office management is preferred
• Customer service orientation with a friendly demeanor and professional appearance
• Technical proficiency in office equipment operation and general computer skills
• Experience in personal assistant or administrative support roles is advantageous

Join us as a Front Desk Receptionist where your enthusiasm and organizational talent will make a meaningful impact every day! This role is perfect for someone eager to grow their administrative expertise while providing outstanding support to our team.

Pay: $16.00 - $20.00 per hour

Expected hours: No less than 20.0 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person