Front Desk Receptionist

Front Desk Receptionist / Auto Injury Case Manager

Location: Naples, FL
Pay: Starting at $17.00 per hour
Job Type: Full-time
Industry: Chiropractic / Auto Injury / Medical Office

Job Overview

We are seeking a friendly, organized, and dependable Front Desk Receptionist / Auto Injury Case Manager to join our chiropractic office in Naples, Florida.

Our office specializes in treating patients who have been injured in automobile accidents. We are looking for a professional, detail-oriented individual who can provide excellent customer service while assisting with patient scheduling, case coordination, medical documentation, and communication with personal injury attorneys and insurance companies.

This position is ideal for someone who enjoys working with people, staying organized, and helping patients navigate their care following an auto accident.

Starting pay is $17.00 per hour, with consideration for relevant experience.

ResponsibilitiesFront Desk Receptionist

• Greet patients and provide a welcoming, professional experience.
• Answer incoming phone calls, respond to inquiries, and schedule appointments.
• Check patients in and out and maintain accurate patient information.
• Collect patient intake forms, accident details, and insurance information.
• Confirm appointments and follow up with patients as needed.
• Maintain organized electronic medical records and office files.
• Handle incoming and outgoing faxes, emails, and correspondence.
• Assist the chiropractor and office team with daily administrative tasks.

Auto Injury Case Manager

• Coordinate administrative aspects of patient cases following automobile accidents.
• Communicate professionally with personal injury attorneys, insurance adjusters, and other medical providers as authorized.
• Collect and organize accident reports, claim numbers, insurance details, and other case documentation.
• Request and track medical records, attorney letters of representation, and required paperwork.
• Monitor case files for missing documentation and follow up as needed.
• Assist with Personal Injury Protection (PIP) insurance documentation and billing coordination.
• Track patient appointments and assist with treatment-related administrative follow-ups.
• Maintain accurate and confidential patient and case records.
• Help ensure timely communication between patients, the office, and authorized outside parties.

General Office Duties

• Maintain a clean, organized, and professional reception area.
• Protect patient confidentiality and follow HIPAA requirements.
• Communicate effectively with coworkers and outside offices.
• Complete administrative tasks accurately and on time.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a busy medical office environment.
• Professional phone etiquette and a positive attitude.
• Basic computer skills and familiarity with email and scheduling systems.
• Dependable, punctual, and willing to learn.

Preferred Experience:

• Previous experience in a chiropractic or medical office.
• Experience with auto accident or personal injury cases.
• Familiarity with PIP insurance, medical billing, or claims documentation.
• Experience communicating with personal injury attorneys and insurance companies.
• Familiarity with electronic medical records systems.

Training may be available for the right candidate. Applicants with a strong work ethic, excellent communication skills, and a willingness to learn are encouraged to apply.

Compensation and Benefits

• Starting pay: $17.00 per hour.
• Compensation may be based on relevant experience.
• Training provided on office-specific procedures.
• Benefits and paid time off, if offered, will be discussed during the hiring process.

How to Apply

Please submit your resume through Indeed. Qualified applicants may be contacted to schedule an interview.

We are looking for a dependable team member who takes pride in helping patients, staying organized, and contributing to a positive office environment. We look forward to hearing from you!

Pay: From $17.00 per hour

Expected hours: 40.0 per week

Work Location: In person