Front Desk Receptionist

Location: Annapolis/Arnold, MD (In-person)

Bay Crossing Family Medicine, a growing and fast-paced primary care practice, is seeking a full-time front office receptionist to join our team. This role is ideal for someone who enjoys connecting with people, providing compassionate support, and being the practice's welcoming face. Strong communication skills, professionalism, and a warm, friendly demeanor are essential. Bilingual candidates (English/Spanish) are highly encouraged to apply.

The front office receptionist plays a key role in ensuring a smooth, positive patient experience from check-in to check-out. You will support both administrative and clinical teams by managing patient flow, scheduling, payments, and inquiries with accuracy and respect.

Key Responsibilities

• Patient Interaction: Greet patients and visitors warmly, ensuring a professional and welcoming environment.
• Communication: Answer phone calls, route inquiries, and provide accurate information to patients.
• Scheduling: Manage patient appointments and maintain the practice’s calendar.
• Records Management: Verify patient information and update medical records accurately.
• Payments & Insurance: Collect co-payments, process insurance details, and handle billing inquiries.
• Administrative Support: Assist with filing, faxing, scanning, and other office tasks.
• Compliance: Ensure adherence to HIPAA regulations and protect patient confidentiality.
• Collaboration: Work closely with healthcare providers to support efficient patient flow.
• Reception Area: Maintain cleanliness and organization of the front desk and waiting area.

Qualifications

• Previous experience in a medical office or healthcare setting preferred.
• Familiarity with medical terminology and procedures is a plus.
• Proficiency with electronic medical record (EMR) systems (Athena experience preferred).
• Strong knowledge of office equipment, phone systems, and computer software.
• Excellent verbal and written communication skills.
• Exceptional organizational skills and attention to detail.
• High school diploma or equivalent (preferred).
• BLS Certification (preferred).
• Certified Medical Assistant credential (preferred).

Benefits

• 401(k) retirement plan
• Paid time off and paid sick time
• Paid training
• Free parking
• Opportunities for advancement

Schedule

• 40 hours per week
• Monday through Friday (no weekends)
• Standard 8-hour shifts, with occasional variations (one longer day and one shorter day in the baseline schedule)

Pay: $15.00 - $19.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person