Front Desk Receptionist

About the job

Company Description

We are seeking a professional, compassionate, and highly organized Front Desk Receptionist / Patient Coordinator to join our specialized oral and maxillofacial surgery practice, led by an internationally recognized oral surgeon with more than 20 years of experience in advanced oral and maxillofacial reconstructive surgery.

As a member of our front-office team, you will serve as the first point of contact for our patients and play an essential role in creating a welcoming, professional, and exceptional patient experience. The ideal candidate will have excellent communication skills, a warm and personable demeanor, strong attention to detail, and the ability to remain calm, organized, and professional in a fast-paced medical environment.

Our practice provides advanced oral and maxillofacial surgical care, including complex reconstructive procedures and specialized Zygomatic and Pterygoid Implant surgeries . We are committed to providing exceptional patient care through advanced surgical techniques, innovative technology, and a personalized approach to each patient's needs.

We are looking for someone who genuinely enjoys working with people and takes pride in delivering outstanding customer service. The ideal candidate will demonstrate compassion and professionalism when interacting with patients and their families while effectively managing multiple administrative responsibilities.

Role Description

The Front Desk Receptionist. will be responsible for providing an exceptional patient experience while supporting the day-to-day administrative operations of the practice. This position requires someone who is organized, dependable, detail-oriented, and comfortable interacting with patients, healthcare professionals, insurance companies, and referring providers.

Key Responsibilities

Patient Reception & Experience

Welcome patients warmly and professionally upon arrival. Create a positive, comfortable, and professional experience for patients and their families. Answer incoming telephone calls promptly and courteously. Assist patients with questions and direct clinical questions to the appropriate clinical team member. Check patients in and out accurately and efficiently. Verify and update patient demographic and contact information. Maintain a clean, organized, and welcoming reception area. Communicate appointment information, office policies, and pre- and post-operative instructions as directed. Provide compassionate assistance to patients who may be nervous or anxious about treatment or surgery.

Scheduling & Patient Coordination

Schedule consultations, examinations, surgical procedures, and follow-up appointments. Coordinate appointments between the surgeon, clinical staff, and patients. Confirm upcoming appointments and follow up with patients as needed. Manage cancellations, rescheduling, and appointment changes. Maintain an organized provider schedule and help maximize appointment availability. Coordinate referrals and obtain necessary patient information and medical records. Assist patients throughout the consultation and treatment scheduling process. Follow up with patients regarding upcoming procedures, required paperwork, and other appointment-related needs.

Insurance & Administrative Support

Obtain and verify patient insurance information. Assist with insurance eligibility and benefits verification. Collect copayments, deductibles, and other patient payments. Explain practice financial policies and payment options to patients. Assist with insurance authorizations and pre-certification processes when applicable. Accurately enter and update patient information in the electronic health record (EHR) and practice-management system. Maintain accurate, complete, and confidential patient records. Process medical and surgical documentation as directed.

Communication & Follow-Up

Communicate professionally with patients by telephone, email, and in person. Respond to patient inquiries promptly and courteously. Communicate effectively with referring dentists, physicians, specialists, insurance companies, and other healthcare providers. Follow up regarding appointments, referrals, medical records, paperwork, and other administrative matters. Escalate clinical or urgent patient concerns to the appropriate clinical team member. Maintain a professional and courteous approach during all patient interactions.

Office & Administrative Support

Assist with daily front-office operations. Scan, upload, fax, and organize medical records and other documentation. Maintain accurate records and documentation. Assist with front-desk organization and office supplies. Support the surgical, clinical, and administrative teams as needed. .Follow HIPAA requirements and maintain strict patient confidentiality. Perform additional administrative duties as assigned.

Qualifications

Bachelor's degree preferred. Previous experience in a medical, dental, oral surgery, healthcare, hospitality, or professional office environment preferred. Excellent customer service and interpersonal skills.Strong verbal and written communication skills.Warm, professional, and personable demeanor.Strong attention to detail and organizational skills.Ability to multitask and prioritize responsibilities in a fast-paced environment.Comfortable answering multiple telephone calls while assisting patients in person.Basic computer proficiency.Ability to quickly learn electronic health record and practice-management systems.Ability to handle confidential patient information appropriately.Reliable attendance and punctuality.Ability to work collaboratively as part of a team.

Preferred Qualifications

Previous experience as a Medical Receptionist, Dental Receptionist, Patient Coordinator, Dental Treatment Coordinator, or Surgical Scheduler .Experience with insurance verification and benefits. Experience with collecting patient payments.Knowledge of dental or medical terminology.Experience in oral surgery, dental implants, periodontics, or another specialty medical/dental practice.Experience working with patients undergoing surgical procedures.Experience with dental or medical practice-management software.

Ideal Candidate

The successful candidate will be:

Warm, welcoming, and personable, Professional and polished. Patient and empathetic Highly organized and detail-oriented. Be able to communicate effectively and efficiently. Confident interacting with patients and healthcare professionals. Comfortable discussing appointments, treatment scheduling, and financial information. Able to multitask effectively, dependable and punctual. A strong team player, Comfortable working with patients who may be nervous or anxious. Committed to providing an exceptional patient experience

Why Join Our Practice?

This is an excellent opportunity for a motivated healthcare professional to join a highly specialized oral and maxillofacial surgery practice and work alongside an internationally recognized surgeon. You will have the opportunity to be part of a professional environment focused on advanced surgical care, innovative technology, patient-centered service, and exceptional clinical outcomes . If you are passionate about helping patients, providing outstanding service, and working in a sophisticated healthcare environment, we would love to hear from you.