Front Desk Receptionist

Front Desk Receptionist (Healthcare Clinic) – Hamilton / Stoney Creek

Jane app experience is a must.

Wellspring Health & Wellness is a busy, patient-focused rehab & wellness clinic in the Hamilton / Stoney Creek area. We’re looking for a friendly, organized Front Desk Receptionist who enjoys helping people, multitasking, and keeping the day running smoothly.

We currently have one full time and two part-time front desk team members, one of them will be returning to school, and we’re looking to add someone reliable and consistent to support the clinic long-term.

What you’ll do

• Greet clients, check them in/out, and ensure a welcoming experience
• Answer phones, respond to emails, and handle appointment inquiries
• Schedule, confirm, and manage changes/cancellations
• Support direct billing / insurance processing
• Collect payments, issue receipts, and maintain accurate records
• Coordinate with practitioners to keep schedules on time
• Maintain a clean, professional front desk and waiting area
• Assist with small admin tasks (scanning, forms, filing, basic reporting)

What we’re looking for

• Strong communication and customer service skills
• Confident with computers (email, scheduling systems, basic spreadsheets)
• Organized, dependable, and calm under pressure
• Comfortable working in a fast-paced clinic environment
• Detail-oriented (accuracy matters with bookings and billing)
• Prior medical/clinic reception experience
• Experience with direct billing/insurance is an asset (we can train the right person)

Schedule & availability

• Part-time or full-time options (based on availability)
• Daytime and/or evening shifts; some Saturdays may be available
• Start date: ASAP

What we offer

• Supportive team environment
• Training and clear processes
• Growth opportunities within a multi-disciplinary clinic
• Competitive pay based on experience

Location: Hamilton / Stoney Creek, ON
Job Type: Part-time / Full-time
Work Location: In-person

Job Types: Full-time, Part-time

Pay: $19.00-$22.00 per hour

Benefits:

• Casual dress
• Flexible schedule

Education:

• Secondary School (preferred)

Experience:

• Front desk: 2 years (required)
• Janeapp software: 1 year (required)
• WSIB and MVA billing: 1 year (preferred)

Work Location: In person