Front Desk Receptionist

Job Summary
As our Salon Receptionist, you will be the welcoming face of our salon and play a key role in creating a seamless, elevated experience for every client. This role is ideal for someone who is polished, personable, highly organized, and thrives in a fast-paced, service-focused environment.

Weekend and evening availability is required, with shifts scheduled from 3:00 PM–9:00 PM.

Responsibilities:

• Welcome clients with warmth, professionalism, and genuine hospitality
• Manage appointment scheduling, confirmations, cancellations, and waitlists
• Answer phones, texts, and emails with prompt, friendly, and professional communication
• Check clients in and out efficiently while ensuring a smooth overall experience
• Process payments, gift cards, and retail transactions accurately
• Maintain a clean, polished, and organized front desk and reception area
• Coordinate closely with stylists and salon leadership to support smooth daily operations
• Monitor the salon schedule and anticipate client and stylist needs
• Educate clients on salon services, products, and policies when appropriate
• Handle client questions, requests, and concerns with grace and professionalism
• Support retail sales and maintain an inviting, well-presented retail area
• Assist with opening and closing procedures and other front-of-house tasks as needed

Qualifications:

• Exceptional customer service and communication skills
• Warm, polished, and professional demeanor
• Strong organizational and multitasking abilities
• Ability to remain calm and attentive in a busy salon environment
• Comfortable using salon scheduling software, POS systems, phones, email, and basic computer applications
• Detail-oriented with a strong sense of ownership and follow-through
• Ability to work effectively as part of a collaborative team
• Prior experience in a salon, spa, hotel, hospitality, or luxury retail environment preferred
• Passion for beauty, fashion, wellness, or the salon industry is a plus

Pay: From $18.00 per hour

Benefits:

• Employee discount

Work Location: In person