Front Desk Receptionist

Receptionist / Billing Coordinator (Part-Time or Full-Time)
FinchGate Physiotherapy, Brampton, ON

FinchGate Physiotherapy is a growing multidisciplinary clinic in Brampton. We're looking for a motivated receptionist and billing coordinator to join our team. The right person is a team player, communicates clearly, and takes ownership of getting claims paid accurately and on time.

Insurance & Billing

• Prepare, submit, and follow up on EHC (Extended Health Care), MVA (Motor Vehicle Accident), and WSIB claims
• Create OCF-18s, OCF-23s, and invoices in the HCAI portal, with accurate coding and timely submission
• Verify patient coverage, benefits, and pre-authorizations before treatment begins
• Reconcile insurer payments and remittances against the clinic EMR
• Track, resolve, and appeal rejected, denied, or delayed claims
• Keep documentation audit-ready and compliant with insurer requirements

Front Desk & Administration

• Book appointments, make patient callbacks, and send appointment reminders by phone, text, or email
• Maintain patient tracking, including visit counts, remaining insurance coverage, approved treatment plans, missed appointments, and follow-up or recall lists
• Keep patient billing records, payment logs, and outstanding balances accurate
• Issue invoices, receipts, and statements
• Explain coverage, co-payments, deductibles, and balances to patients clearly
• Work with therapists and staff so treatment records support billing
• Prepare weekly and monthly billing reports for management

What We're Looking For

• Experience with physiotherapy or healthcare billing (EHC, MVA/HCAI, WSIB)
• Comfortable with EMR and billing software (e.g., Walnut)
• Professional with adjusters, case managers, lawyers, and third-party insurers
• Organized, detail-oriented, and dependable with follow-up
• Strong English communication skills. Additional languages (e.g., Punjabi, Hindi, Gujarati) are an asset

Job Types: Part-time, Permanent

Pay: $18.00-$20.00 per hour

Benefits:

• On-site parking

Experience:

• Physiotherapy clinic: 1 year (preferred)

Work Location: In person