Front Desk Receptionist

Job Overview
A Receptionist/Clerical Assistant in a reentry program provides administrative and front desk support to ensure efficient daily operations. This role serves as a welcoming point of contact for program participants, staff, and community partners while assisting with scheduling, recordkeeping, communication, and office coordination.

Key Responsibilities

• Greet and assist clients, visitors, and community partners in a professional and respectful manner
• Answer and direct phone calls, emails, and inquiries
• Schedule appointments, orientations, meetings, and program services
• Maintain client files, intake forms, and confidential records
• Perform data entry and update participant information in databases and case management systems
• Prepare correspondence, reports, spreadsheets, and other administrative documents
• Assist staff with copying, scanning, filing, and document organization.
• Monitor office and program supplies and coordinate inventory/orders as needed
• Support program staff with clerical tasks and daily office operations
• Maintain confidentiality and comply with agency policies and procedures
• Assist participants with basic information regarding program services and referrals
• Help maintain a clean, organized, and welcoming office environment

Experience

• Proven office experience with a strong background in administrative support or clerical roles
• Demonstrated proficiency in computer literacy including Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
• Experience with front desk operations, multi-line phone systems, and customer service is essential
• Prior experience in personal assistant roles or office management will be considered an asset
• High school diploma or equivalent required; associate degree preferred
• Experience in reception, administrative support, clerical work, or customer service preferred
• Strong organizational, communication, and multitasking skills
• Proficiency in Microsoft Office and basic office equipment
• Ability to work with diverse and justice-involved populations respectfully and professionally
• Bilingual skills may be preferred

Skills & Competencies

• Customer service and communication
• Office administration and organization
• Data entry and record management
• Attention to detail and confidentiality
• Time management and multitasking
• Professionalism and teamwork

Work Environment

• Office-based environment within a community or social services setting
• Frequent interaction with clients, staff, and partner agencies
• Fast-paced environment requiring flexibility and professionalism

Pay: $35,000.00 - $38,000.00 per year

Benefits:

• Health savings account
• Life insurance
• Paid time off

Work Location: In person