Front Desk Receptionist

2941 Restaurant | Falls Church, Virginia

2941 Restaurant is seeking professional, personable, and highly organized individuals to join our Front Desk team.

As the first and last point of contact for our guests, our Front Desk team plays an essential role in creating the exceptional dining experience for which 2941 is known.

We are looking for individuals who are dependable, detail-oriented, confident communicators, and genuinely passionate about hospitality.

Available Positions

1. Full-Time Front Desk Receptionist / Host

• Schedule: Tuesday–Saturday, 12:00 PM–8:00 PM
• Consistent five-day workweek
• Mandatory availability on holidays and special event dates
• Flexibility to stay later when business requires

2. Part-Time Evening Host

• Schedule: Evening shifts beginning at 4:00 PM and ending approximately 9:00–10:00 PM
• Days scheduled according to business needs and availability
• Mandatory availability on holidays and special event dates
• Flexibility to work additional hours during busy periods

Important: Both positions require availability to work all restaurant-operating holidays, including Thanksgiving, Christmas Eve, New Year's Eve, Valentine's Day, Mother's Day, and other major dining occasions. Holiday availability is a condition of employment, and applicants must be willing to work assigned holiday shifts without exception, subject to applicable law.

Key Responsibilities

Guest Relations & Hospitality

• Warmly and professionally welcome every guest entering the restaurant.
• Manage guest arrivals, check-ins, and departures with courtesy and efficiency.
• Maintain a polished, friendly, and welcoming front desk environment.
• Recognize returning guests and provide personalized hospitality.
• Handle guest questions, requests, and concerns professionally and discreetly.

Reservations & Front Desk Operations

• Answer incoming phone calls promptly and professionally.
• Manage reservations, cancellations, modifications, and special requests using OpenTable.
• Accurately document birthdays, anniversaries, dietary restrictions, and other guest preferences.
• Confirm reservations and communicate important information to guests.
• Manage seating arrangements, table assignments, and the flow of reservations.
• Coordinate with management and service staff to ensure smooth dining room operations.
• Communicate guest preferences and special occasions to the appropriate team members.
• Assist with general administrative duties and front desk organization.

Professional Standards

• Arrive on time, prepared, and ready to begin each scheduled shift.
• Maintain professional grooming, appearance, and dress standards.
• Keep the reception area clean, organized, and presentable.
• Maintain discretion regarding guest information and restaurant operations.
• Follow restaurant policies, procedures, and management instructions.
• Remain calm, courteous, and efficient during high-volume service.
• Personal phone use is not permitted while on duty except as authorized by management.

Qualifications & Expectations

• Excellent verbal communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• A warm, confident, and professional demeanor.
• Ability to multitask and prioritize responsibilities.
• Strong telephone etiquette and basic computer proficiency.
• Ability to work effectively with management and other team members.
• Previous restaurant hosting, receptionist, or hospitality experience preferred.
• Experience with OpenTable is a plus.
• Dependable attendance and punctuality are essential.
• Must be available for the schedule associated with the position, including required holidays.
• Must be comfortable working in a fast-paced, upscale restaurant environment.

What We Value

At 2941, hospitality begins before guests reach their tables. We expect our Front Desk team to demonstrate genuine warmth, professionalism, accountability, and pride in their work.

This is not simply a position for greeting and seating guests. It is an opportunity to help shape every guest's experience from the first phone call to their final goodbye.

Pay: $18.00 - $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Work Location: In person