Front Desk Receptionist

Overview
We are seeking a welcoming, organized, and proactive Front Desk Receptionist to join our team. As the first point of contact for our practice, you will play a vital role in creating a positive patient experience, managing daily office operations, and ensuring smooth patient flow.

While your primary focus will be front-office administrative duties, the ideal candidate is adaptable and willing to cross-train to assist in the clinical area during peak hours or when extra support is needed.

Website link: https://soldentistry.com

ResponsibilitiesPrimary (Front Desk & Administrative)

• Patient Reception: Greet patients warmly upon arrival, manage the check-in and check-out process, and ensure a comfortable waiting room experience.
• Scheduling & Flow: Oversee appointment scheduling, send confirmations, manage cancellations, and maintain an efficient daily patient flow.
• Phone & Communication: Answer multi-line phone calls, respond to emails, and address patient inquiries in a friendly and professional manner.
• Billing & Insurance: Verify dental insurance coverage, collect co-pays and payments, and assist with billing inquiries or financial arrangements.
• Records Management: Maintain accurate, up-to-date patient files, medical histories, and consent forms in compliance with privacy guidelines (HIPAA).
• Inventory & Supplies: Monitor and order front-office supplies and keep the reception area tidy and well-organized.

Cross-Functional (Back-Office Support — As Needed)

• Treatment Support: Assist in preparing and sterilizing instruments, equipment, and treatment rooms during busy periods or staff shortages.
• Clinical Flow Assistance: Help seat patients, take basic vitals or records if qualified, and support the dental team in maintaining room turnover.
• Patient Education: Reiterate post-treatment care instructions and home-care tips as directed by the clinical staff.

Requirements

• Experience: Proven experience as a Front Desk Receptionist, Patient Care Coordinator, or Dental Administrative Assistant (dental/medical setting preferred).
• Software & Systems: Familiarity with dental office management software (e.g., Curve Dental, Dentrix, Eaglesoft) and basic office software.
• Dental Knowledge: Working knowledge of dental terminology, basic insurance coding/billing procedures, and clinical workflows.
• Cross-Training Adaptability: Willingness and flexibility to assist with back-office tasks, sterilization, or room preparation when support is needed.
• Interpersonal & Communication Skills: Exceptional verbal and written communication skills with a compassionate, patient-first approach.
• Organization & Multitasking: Strong organizational abilities, high attention to detail, and the capability to prioritize tasks in a fast-paced environment.
• Certifications: CPR and First Aid certification preferred; Dental Assisting certification/training is a major plus.
• Education: High school diploma or equivalent; additional coursework or certifications in health administration or dental assisting are advantageous.

If you are passionate about dental care and eager to contribute to a positive patient experience, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: From $18.00 per hour

Ability to Commute:

• McKinney, TX 75072 (Required)

Ability to Relocate:

• McKinney, TX 75072: Relocate before starting work (Required)

Work Location: In person