Front Desk Receptionist

Woodford Dental is a busy father-son dental practice that services a mix of both insurance and self-pay patients from Madison and the surrounding shoreline towns. As a front desk receptionist, you will play a crucial role in ensuring our patients feel welcome and at home. This is a full-time position based in our dental office.

While experience in a similar role is a plus, the most important qualifications we require are excellent customer service, confidence with computers, and willingness to learn.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Welcoming and checking in patients
• Ensuring medical, insurance and demographic information is complete and up to date
• Answer questions from patients, clinical staff, and insurance companies
• Prepare, review, and send patient billing statements
• Manage the office schedule including new appointments, cancellations, and rescheduled visits
• Perform various collection actions including contacting patients by phone or email
• Process payments from patients and insurance companies and help prepare daily deposits
• Participate in educational activities and attend staff meetings
• Maintain strictest confidentiality; adhere to all HIPAA guidelines and regulations
• Perform other work-related duties as assigned

Qualifications:

• Skilled in answering a telephone in a pleasant and helpful manner
• Ability to read, understand, and follow oral and written instructions
• Ability to establish and maintain effective working relationships with patients, employees, and the public
• Ability to operate a computer, computer software, and basic office equipment
• Ability to operate a multi-line telephone system
• Knowledge of business office procedures

Helpful qualifications but not necessary:

• Knowledge of medical billing/collection practice
• Knowledge of basic medical coding and third-party operating procedures and practices

Benefits:

• Competitive salary based on experience
• Health insurance coverage
• Dental coverage
• 401k and 401k match
• Paid time off

If you are a looking for an opportunity in a fast-paced dental office, we would love to hear from you. Apply today with your resume detailing your relevant experience.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience:

• front desk reception: 1 year (Preferred)

Ability to Commute:

• Madison, CT 06443 (Required)

Work Location: In person