Front Desk Receptionist

Overview:

We are seeking a friendly, organized, and professional Front Desk Receptionist to join our Integrative Family Practice. As the first point of contact for our patients, you will play a key role in delivering excellent customer service and supporting the smooth operation of our practice. The ideal candidate will be a self-starter with strong communication skills, a compassionate attitude, and the ability to manage a variety of tasks in a fast-paced environment.

Key Responsibilities:

• Greet patients and visitors in a warm and friendly manner, providing a positive first impression of the practice.
• Answer phone calls, schedule appointments, and respond to inquiries from patients, ensuring efficient and professional communication.
• Collect and verify patient information, including insurance details, medical history, and consent forms.
• Process patient check-ins and check-outs, including collecting co-pays and verifying billing information.
• process supplement transactions as we are a more natural minded practice.
• Maintain accurate and up-to-date patient records in the practice management system.
• Coordinate with medical staff to ensure smooth patient flow and effective communication.
• Assist with preparing patient files, documents, and other materials needed for appointments.
• Handle patient inquiries regarding services, insurance, and billing in a courteous and efficient manner.
• Manage office supplies and ensure the front desk area is organized and presentable.
• Provide administrative support to the office manager and medical team as needed.
• Help maintain the overall cleanliness and organization of the office environment.

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Rochester, MI 48307 (Required)

Ability to Relocate:

• Rochester, MI 48307: Relocate before starting work (Required)

Work Location: In person