Front Desk Receptionist

Company Description Vasista Hospitality is a hotel consultancy firm in India and Nepal delivering end-to-end solutions for the hospitality and hotel industry. The team combines data-driven insights with practical experience to support properties at every stage, from pipeline projects to newly opened hotels. Services range from helping hotel owners find suitable operators to assisting operators in identifying the right properties. The company focuses on innovative, tailored consultancy that supports operational efficiency, guest experience, and long-term growth. As a growing and dynamic firm, Vasista Hospitality offers opportunities to contribute to diverse hospitality projects.

Role Description The Front Desk Receptionist is responsible for welcoming guests, managing check-in and check-out procedures, and ensuring a smooth front office experience. Day-to-day tasks include answering phone calls, responding to inquiries, managing reservations, handling basic clerical work, and coordinating with other departments to support guest needs. The role also involves maintaining a professional reception area, updating guest records, and providing accurate information about services and facilities. This is a full-time, hybrid role based in the Jhapa District, with primary duties performed on-site and some tasks that may be completed from home as needed. The position requires a courteous, organized, and service-oriented individual who can represent Vasista Hospitality in a professional manner.

Qualifications

• Candidates should possess strong Receptionist Duties skills, including front desk operations, check-in/check-out handling, and guest-facing coordination.
• Candidates should possess excellent Phone Etiquette and Communication skills to manage calls, inquiries, and internal coordination clearly and professionally.
• Candidates should possess solid Customer Service capabilities to address guest needs, resolve issues, and ensure a positive visitor experience.
• Candidates should possess reliable Clerical Skills, such as record-keeping, data entry, scheduling, and basic administrative support.
• Additional beneficial qualifications include proficiency with hotel management or reservation systems, basic computer literacy (email, spreadsheets, office software), and strong time-management and organizational abilities.
• A high school diploma or equivalent is required; prior experience in hospitality or front office roles is an advantage.
• Ability to work in a hybrid setup in the Jhapa District, maintain professional appearance, and handle rotating shifts, weekends, or holidays as needed.