Front Desk Receptionist

Hotel Front Desk Agent – Duties and Responsibilities

• Greet and welcome guests upon arrival, providing courteous and professional service.
• Manage guest reservations, room assignments, check-ins, and check-outs.
• Process payments, maintain accurate billing records, and issue receipts.
• Answer telephone calls, respond to guest inquiries, and provide information about hotel services.
• Address guest complaints and resolve service issues promptly.
• Coordinate with housekeeping and maintenance to ensure rooms are clean, comfortable, and ready for occupancy.
• Maintain accurate guest information and reservation records using hotel management software.
• Follow hotel policies, safety procedures, and guest confidentiality standards.
• Communicate effectively with team members to ensure smooth daily operations.
• Maintain a clean, organized, and professional front desk area.

Work Location: In person