Front Desk Receptionist

Medical Receptionist / Front Desk Coordinator – Full-Time

Arizona Injury Specialists
Location: Mesa & Phoenix, Arizona
Job Type: Full-Time
Experience: No Medical Experience Required
Bilingual English/Spanish Preferred

Job Summary

Arizona Injury Specialists is looking for a friendly, outgoing, and highly personable Medical Receptionist / Front Desk Coordinator to join our growing team!

We are looking for someone who genuinely enjoys interacting with people, has a warm and welcoming personality, and knows how to make patients feel comfortable and valued from the moment they walk through the door.

Medical office experience is NOT required. We are happy to train the right person! What matters most to us is your attitude, professionalism, communication skills, and ability to provide exceptional customer service.

Bilingual candidates who speak both English and Spanish are strongly preferred.

This is a full-time position that requires working between our Mesa and Phoenix offices, which are approximately 17 minutes apart.

Note: Hourly pay is starting at $18 per hour and is extremely dependent on your prior experience as a front desk receptionist/medical receptionist.

About Arizona Injury Specialists

Arizona Injury Specialists is a multidisciplinary medical practice specializing in the evaluation and treatment of patients who have suffered injuries, including injuries from motor vehicle accidents.

Our team includes medical professionals specializing in neurology, orthopedics, pain management, and traumatic brain injuries.

We pride ourselves on providing compassionate, professional care and making every patient feel welcome, respected, and supported throughout their treatment.

Key Responsibilities

• Warmly greet patients and visitors with a friendly, positive attitude.
• Create a welcoming and comfortable environment for every patient.
• Answer incoming phone calls professionally and courteously.
• Schedule appointments and assist patients with scheduling questions.
• Check patients in and out of appointments.
• Assist patients with completing registration forms and other paperwork.
• Enter and update patient information accurately in our computer systems.
• Communicate effectively with physicians, medical assistants, and other team members.
• Help coordinate patient appointments and follow-up visits.
• Assist Spanish-speaking patients with communication when needed.
• Maintain a clean, organized, and professional front desk area.
• Handle patient questions and concerns with patience, empathy, and professionalism.
• Perform general administrative duties as assigned.

Required Qualifications

• Excellent people skills and a warm, welcoming personality.
• Strong verbal communication and customer service skills.
• Friendly, outgoing, patient, and compassionate demeanor.
• Professional appearance and attitude.
• Dependable, punctual, and responsible.
• Ability to multitask and stay organized in a busy environment.
• Comfortable using computers and learning new software.
• Ability to work well with others in a team-oriented setting.
• Reliable transportation and willingness to work at both Mesa and Phoenix locations.
• Willingness to learn and accept training.

No prior medical office experience is necessary.

Preferred Qualifications

• Bilingual in English and Spanish (strongly preferred).
• Previous experience in customer service, hospitality, reception, retail, or an administrative position.
• Experience answering phones and interacting with customers.
• Previous medical office experience is a plus but not required.

The Ideal Candidate

Personality matters more than medical experience for this position.

We are looking for someone who:

• Always has a smile and a positive attitude.
• Naturally makes people feel welcome and comfortable.
• Enjoys talking with people and building relationships.
• Is compassionate and understanding toward patients who may be experiencing pain or stress.
• Takes pride in providing outstanding customer service.
• Is energetic, motivated, and willing to help wherever needed.
• Can remain calm, professional, and friendly during busy periods.
• Works well with coworkers and contributes to a positive office environment.

If you have worked in hospitality, customer service, or another people-focused position and enjoy making someone's day better, we encourage you to apply!

Schedule & Work Location

• Full-Time Position
• Monday–Friday
• In-person position
• Mesa and Phoenix, Arizona
• Must be willing to work between both office locations (approximately 17 minutes apart)

Why Join Arizona Injury Specialists?

You'll become part of a growing medical practice where your attitude, personality, and commitment to patients make a meaningful difference.

We believe the front desk is one of the most important parts of the patient experience. You'll be the first friendly face our patients see and an important part of helping them feel comfortable and cared for.

We will teach you the medical side of the job. You bring the personality, professionalism, and desire to help people!

How to Apply

If you are friendly, dependable, enjoy working with people, and want to be part of a professional medical team, we'd love to hear from you!

Please submit your resume through Indeed.

Arizona Injury Specialists is an Equal Opportunity Employer.

Pay: From $18.00 per hour

Benefits:

• Paid time off

Application Question(s):

• Are you fluent in both English and Spanish?
• Are you willing to work at both our Mesa and Phoenix locations?
• Are you available to work full-time, Monday through Friday?
• Do you have experience in customer service, hospitality, retail, reception, or a similar customer-facing position?
• We are looking for someone who is highly friendly and personable. How would you describe your personality?
• Starting hourly pay is highly dependent on your prior experience. What is your desired hourly starting pay?
• We currently do not provide health insurance benefits. Do you require health insurance benefits?

Work Location: In person