Front Desk Receptionist

Overview

We are seeking a Dependable and Mature Front Desk Receptionist to serve as the first point of contact for our office. The ideal candidate will be customer-focused, professional, and experienced in front desk operations within a medical or urgent care setting. This role involves providing excellent customer service, handling phone communications, and ensuring smooth daily operations at the front desk. Prior office experience is essential, and the level of experience will influence the starting wage.

Responsibilities

• Collect co-payments, deductibles, co-insurance and balances for all services at check-in.
• Greet patients and visitors in a courteous and professional manner
• Manage incoming phone calls efficiently, providing accurate information and directing calls as needed
• Schedule appointments and coordinate with medical staff to ensure smooth patient flow
• Front desk and patient waiting area are to be kept clean, neat and uncluttered at all times
• Handle administrative tasks such as data entry, filing, and managing patient records
• Assist with check-in and check-out procedures for patients
• Ensure compliance with HIPAA, office policies and procedures at all times.
• Provide exceptional customer service to all visitors and callers, addressing inquiries promptly

Requirements

• Proven experience working in an office environment, preferably within a medical or urgent care setting
• Strong phone communication skills with the ability to handle multiple calls professionally
• Responsible, mature, and customer-focused attitude
• Excellent organizational skills with attention to detail
• Ability to multitask effectively in a fast-paced environment
• Professional appearance and demeanor
• Basic proficiency in office software applications (e.g., MS Office) is preferred

This position offers an opportunity for candidates with relevant experience to contribute to a welcoming and efficient office environment. We value professionalism, reliability, and excellent communication skills in our team members.

Pay: $14.00 - $16.00 per hour

Expected hours: 34.0 – 36.0 per week

Benefits:

• Flexible schedule
• Life insurance
• Paid time off

Work Location: In person