Front Desk Receptionist

Job Description – Front Desk Executive

Company: Bodycraft Salon, Skin & Cosmetology Pvt. Ltd.
Department: Front Office / Operations
Designation: Front Desk Executive
Location: Bodycraft Outlet
Experience: 1–3 Years

Key Responsibilities

• Welcome and greet clients in a professional and friendly manner.
• Manage client appointments, bookings, rescheduling, and cancellations.
• Handle incoming calls, WhatsApp queries, and client enquiries.
• Explain salon services, packages, memberships, and ongoing offers to clients.
• Coordinate with stylists, therapists, and the Outlet Manager to manage appointments smoothly.
• Manage the client walk-in process and ensure a smooth customer experience.
• Maintain accurate client records and appointment details in Zenoti.
• Handle billing, payments, invoices, and daily cash/card/UPI transactions accurately.
• Follow up with clients for appointments, feedback, and service requirements.
• Address basic client concerns professionally and escalate issues to the Outlet Manager when required.
• Maintain proper front desk records, reports, and daily closing procedures.
• Coordinate with the operations team to ensure the reception area and client experience meet Bodycraft standards.
• Support the outlet team in achieving sales, membership, and service targets.

Required Skills

• Excellent communication and interpersonal skills.
• Good customer service and client-handling skills.
• Basic knowledge of billing and cash handling.
• Comfortable using computers and salon management software.
• Knowledge of Zenoti will be an advantage.
• Good grooming and professional appearance.
• Ability to multitask and work in a fast-paced salon environment.
• Strong coordination and follow-up skills.
• Basic knowledge of salon and beauty services is preferred.

Candidate Profile

• Minimum 1 year of experience in front office, reception, hospitality, salon, spa, retail, or customer service.
• Candidates with salon/spa experience will be preferred.
• Should be comfortable working in rotational shifts.
• Should have a customer-focused and professional approach.

Key Performance Areas

• Client experience and satisfaction
• Appointment management
• Billing and payment accuracy
• Client retention and follow-ups
• Membership/package sales
• Front desk operations
• Coordination with the outlet team
• Achievement of outlet targets

Work Location: Bodycraft Salon Outlet
Employment Type: Full-time

Pay: ₹8,869.29 - ₹25,172.38 per month

Work Location: In person