Front Desk Receptionist

The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees. The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures. The ability to handle a multitude of keys. The ability to quote and be familiar with room and rate availability for current and future dates. The ability to accept reservations, changes and cancellations in the absence of reservations staff. The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested. The ability to work closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests. The ability to handle guest problems or complaints. The ability to utilize the computer system in running daily reports and in blocking special requests. The ability to keep all support departments informed of necessary information or requests. The ability to handle safety deposit box requests, including distributing, giving access to and closing procedures. The ability to complete key packets and vouchers, and to modify registration cards. The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts. The ability to maintain a balanced bank assigned to you from the hotel. The ability to reconcile all transactions at the close of the shift and to cash out. The ability to recite hours of operation of all hotel facilities and special service codes. The ability to understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper. The ability to handle hotel emergency procedures and situations with maturity and professionalism. The ability to perform as night receptionist and assist with the night audit procedures. The ability to perform tasks and projects as delegated by the Assistant Manager, Night Manager, Front Office Manager or Rooms Division Manager.

Desired Candidate Profile

Previous Front Desk or Front Office experience preferred, especially in a luxury environment. The ability to work rotating shifts will be required and may change depending on Hotel's occupancy. Must have strong communication skills, and ability to adapt to constant change within the Hotel. Previous customer experience and ability to work effectively under pressure. Strong attention to detail and problem-solving skills Must be able to work as part of a team. Good communication skills - Reading, writing, and oral proficiency in the English language Excellent computer skills, especially Excel proficiency; knowledge of OPERA (or equivalent PMS) and experience in cashiering preferred.