Front Desk Receptionist

Front Desk Receptionist – Gym & Salon

We are looking for a friendly, organized, and customer-focused Front Desk Receptionist to manage the reception area for our Gym and Salon. You will be the first point of contact for members, clients, and walk-in guests, ensuring every visit begins and ends with a positive experience.

Roles and Responsibilities

• Welcome members, salon clients, guests, and walk-ins warmly and professionally.
• Answer phone calls, emails, WhatsApp messages, and walk-in inquiries promptly and courteously.
• Schedule, confirm, reschedule, and cancel gym sessions, classes, personal-training appointments, and salon services.
• Check clients in and out, verify bookings, and inform stylists, trainers, or therapists when clients arrive.
• Explain gym memberships, class schedules, salon services, packages, pricing, offers, and policies to customers.
• Process cash, card, UPI, membership payments, package purchases, gift cards, and retail/product sales accurately.
• Maintain accurate client records, contact details, appointment histories, billing information, and membership details.
• Handle customer questions, feedback, and complaints politely; escalate serious issues to the manager when required.
• Promote memberships, personal training, fitness classes, salon treatments, packages, and retail products to meet sales targets.
• Coordinate daily schedules with gym trainers, salon stylists, beauticians, and therapists to avoid delays or double bookings.
• Keep the reception desk, waiting area, and entrance clean, organized, and professionally presented.
• Support opening and closing procedures, daily cash reconciliation, attendance records, and basic administrative work.
• Follow hygiene, safety, privacy, and facility policies at all times.

Requirements

• High school diploma or equivalent; additional hospitality, beauty, fitness, or customer-service training is a plus.
• Prior experience as a receptionist, front-desk associate, customer-service representative, or sales associate is preferred.
• Strong communication skills in English; Spoken of Hindi is an advantage.
• Comfortable using computers, appointment-booking software, POS/billing systems, and basic MS Office or Google Workspace.
• Professional appearance, positive attitude, and ability to multitask in a busy environment.
• Willingness to work flexible shifts, including weekends and holidays.
• Basic sales ability and comfort with upselling services, packages, memberships, and products.

What We Offer

• Competitive salary plus incentives/commissions on sales, where applicable.
• Staff discounts on gym memberships, salon services, and products.
• Training and growth opportunities.
• Supportive, energetic work environment.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person