Front Desk Receptionist

We are seeking a highly professional, welcoming, and detail-oriented Hotel Front Desk Agent to join our dedicated hospitality team. As the first point of contact for our guests, you will play a pivotal role in creating a memorable and seamless arrival and departure experience. Your primary responsibilities will include managing the efficient check-in and check-out process, verifying guest information, and securely issuing room keys.

You will serve as a knowledgeable ambassador for our hotel, providing exceptional customer service by addressing guest inquiries regarding property amenities, local area attractions, dining recommendations, and transportation services. In addition to guest-facing interactions, you will be responsible for managing a multi-line telephone system, processing reservations and cancellations with precision, maintaining accurate logs of daily financial transactions, and handling guest payments with strict attention to detail and security protocols.

The ideal candidate will take pride in maintaining a pristine, organized, and inviting lobby environment. You will be expected to resolve guest concerns promptly and professionally, utilizing strong problem-solving skills to ensure guest satisfaction. Furthermore, you will serve as a key liaison between the front office and our housekeeping and maintenance departments to coordinate room readiness and special requests.

To succeed in this role, you must possess strong verbal and written communication skills, the ability to thrive in a fast-paced environment, and a calm, polite demeanor under pressure. Proficiency in hotel property management systems (PMS), intermediate computer skills, and previous experience in a customer-facing role are highly preferred. We are looking for a reliable team player who is committed to upholding our brand standards and delivering outstanding hospitality at every interaction.

Pay: $15.19 - $15.96 per hour

Expected hours: 25.0 – 35.0 per week

Benefits:

• Employee discount
• Flexible schedule

Experience:

• Front desk: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Harrisburg, PA 17110 (Required)

Work Location: In person