Front Desk Receptionist

Job Summary

As a Front Office Manager, you will be responsible for overseeing all aspects of the front office operations to ensure exceptional guest service and satisfaction. You will play a key role in managing the front desk staff and maintaining a welcoming environment for guests.

Responsibilities

• Manage and supervise front desk staff, including training and scheduling
• Ensure smooth check-in and check-out processes for guests
• Handle guest inquiries, requests, and complaints promptly and professionally
• Maintain accurate records and accounts of all front office activities
• Coordinate with other departments to ensure seamless guest experiences
• Implement and enforce hotel policies and procedures
• Monitor and maintain the cleanliness and organization of the front desk area

Experience

• Previous experience in a front office or hospitality management role
• Proficiency in phone systems and customer service practices
• Multilingual abilities are a plus
• Familiarity with night audit procedures is advantageous
• Strong guest relations skills with a focus on providing exceptional guest services

Job Type: Full-time

Pay: ₹20,000.00 - ₹26,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Paid time off

Work Location: In person