Front Desk Receptionist

Company Overview

Beach Counseling Center is a dedicated private practice located in Virginia Beach, committed to providing compassionate mental health services. We pride ourselves on fostering a supportive environment for both our clients and team members, emphasizing professionalism and personalized care.

Job Overview

We are seeking an energetic and detail-oriented Front Desk Receptionist to be the welcoming face of our practice. In this vital role, you will manage front office operations, facilitate effective communication, and ensure a smooth experience for clients and visitors alike. Your organizational skills and friendly demeanor will help create a positive atmosphere that reflects our commitment to excellence.

Duties

• MUST HAVE AT LEAST 2 YEARS OF MEDICAL EXPERIENCE
• Greet clients and visitors warmly
• Manage multi-line phone systems, directing calls efficiently and professionally
• Schedule appointments and maintain calendar management using productivity software
• Handle data entry tasks accurately within spreadsheets and client management systems like QuickBooks
• Perform clerical duties including filing, proofreading, and maintaining organized records
• Provide exceptional customer support by addressing inquiries promptly and courteously
• Assist with office management tasks to ensure the front desk operates smoothly and efficiently
• Obtain authorizations and check eligibility for insurance carriers
• Have knowledge of insurance plan participation for providers and ensure appropriate processing of insurance information/verifying insurances
• Must be able to explain most insurance and billing questions as it pertains to the patient
• Collect co-pays at time of service
• Work with staff and provide support where needed
• Communicate with patients billing issues and balances as well as accurately post to their account

Qualifications

• Proven office experience with strong organizational skills and attention to detail
• Proficiency in Microsoft Office suite, including Word processing and spreadsheets
• Experience with data entry, filing, and general clerical tasks in a professional setting
• Excellent phone etiquette with the ability to handle multi-line phone systems confidently
• Strong computer literacy and technical proficiency in office management software such as QuickBooks
• Previous customer service or front desk experience preferred
• Ability to multitask efficiently while maintaining a friendly, professional demeanor
• Familiarity with calendar management, time management, and productivity software

Join our team to make a meaningful difference in our clients’ lives while developing your administrative expertise in a supportive environment!

Pay: $18.00 - $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• Paid time off

Experience:

• Medical Receptionist: 2 years (Required)

Work Location: In person