Front Desk Receptionist

VITAL DENTAL WE ARE HIRING – FRONT OFFICE EXECUTIVE

Location: Chandigarh
Department: Front Office | Patient Relations | Appointment Conversion
Position: Front Office Executive – Patient Experience & Sales

About Vital Dental

Vital Dental is a premium dental clinic focused on delivering exceptional dental care, advanced treatments, and a world-class patient experience.

We are looking for a smart, confident, well-groomed, articulate, and highly professional Front Office Executive who combines exceptional hospitality skills with a strong sales mindset.

The ideal candidate should understand that the front office is not just a reception desk—it is the first impression of our brand and an important part of patient trust, satisfaction, and clinic growth.

Key Responsibilities

1. Premium Patient Experience

• Welcome every patient with warmth, confidence, and professionalism.
• Maintain a calm, pleasant, respectful, and patient-friendly attitude.
• Handle anxious, elderly, demanding, or dissatisfied patients with exceptional patience and empathy.
• Deliver a premium hospitality experience throughout the patient's visit.
• Maintain patient confidentiality and professional boundaries.

2. Excellent Communication & Personality

• Excellent spoken English with clear pronunciation, correct grammar, and a polished communication style.
• Fluency in Hindi; Punjabi communication skills are an advantage.
• Pleasant voice, confident body language, and professional telephone etiquette.
• Ability to communicate clearly, respectfully, and persuasively without sounding aggressive.
• Strong listening skills and emotional intelligence.
• Well-groomed appearance, professional dressing, and an approachable personality.

3. Sales Mindset & Patient Conversion

• Possess a proactive, target-oriented mindset with a genuine interest in sales and patient relationship management.
• Convert incoming enquiries from calls, WhatsApp, social media, and other sources into confirmed appointments.
• Understand patient needs, build trust, and confidently explain the value of consulting at Vital Dental.
• Professionally handle common objections related to appointment scheduling, pricing, and availability.
• Follow up consistently with prospective patients without pressuring them.
• Coordinate with the Treatment Coordinator to support treatment acceptance and patient retention.
• Work toward defined appointment booking, attendance, and follow-up targets.

4. Front Office Operations

• Manage appointment scheduling, confirmations, cancellations, and rescheduling.
• Maintain accurate patient records and CRM updates.
• Coordinate smoothly with doctors, dental assistants, and the treatment coordination team.
• Ensure timely responses to missed calls, enquiries, and patient messages.
• Manage patient check-in, check-out, billing coordination, and payment communication as assigned.
• Maintain a clean, organized, and welcoming reception environment.

5. Honesty, Dedication & Accountability

• Demonstrate complete honesty, integrity, and responsibility in daily work.
• Maintain strict confidentiality regarding patients, clinic information, pricing, and internal operations.
• Be punctual, disciplined, dependable, and committed to assigned responsibilities.
• Take ownership of tasks rather than waiting for repeated instructions.
• Maintain accurate reporting without manipulating lead or appointment data.
• Show willingness to learn, accept feedback, and continuously improve.
• Work collaboratively and avoid gossip, unnecessary conflict, or unprofessional behaviour.

Candidate Requirements

• Experience: Preferably 2–5 years in premium healthcare, dental clinics, hospitality, customer relations, front office, or consultative sales.
• Education: Graduate preferred.
• English: Strong spoken English with clear pronunciation and confident conversational ability.
• Personality: Presentable, energetic, composed, courteous, and professionally groomed.
• Sales ability: Strong interest in achieving targets, handling enquiries, and converting appointments.
• Technical skills: Comfortable with computers, WhatsApp Business, CRM software, Excel, and appointment management.
• Attitude: Honest, hardworking, patient, dedicated, and solution-oriented.

What Makes You the Right Candidate?

We are looking for someone who:

• Can make a patient feel welcomed and valued within the first 30 seconds.
• Can speak confidently and professionally with premium clientele.
• Understands how to convert enquiries into appointments through trust and communication.
• Remains polite even when patients are impatient or difficult.
• Takes responsibility for performance and follows through on commitments.
• Wants to build a long-term career and grow with the organization.

Performance Expectations

Performance will be evaluated on:

• Patient communication quality and satisfaction.
• Enquiry-to-appointment conversion.
• Appointment confirmation and attendance.
• Timely lead follow-ups and CRM accuracy.
• Punctuality, discipline, and professional presentation.
• Team coordination, honesty, and accountability.

What We Offer

• Opportunity to work in a premium dental practice.
• Professional training in patient communication and ethical sales.
• Performance-based incentives linked to clearly defined targets.
• A structured, professional work environment.
• Career growth opportunities based on competence and performance.

We are not looking for someone who simply manages a reception desk. We are looking for a responsible professional who can represent our brand, earn patient trust, and contribute to the growth of Vital Dental.

Pay: ₹18,800.00 - ₹24,000.00 per month

Benefits:

• Paid sick time

Work Location: In person