Front Desk Receptionist

PLEASE READ CAREFULLY...

WEEKENDS ARE MANDATORY... if you can not work weekends please do not apply for this job.

YOU MUST BE ABLE/WILLING TO DO LAUNDRY... SHEETS AND TOWELS

Guest Service Agent: Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Position Requirements: Immediately greet guest and offer to assist with their needs. Register and assign guests to hotel rooms. Establish method of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing them.

Work Remotely

• No

Extra Duties Include:

• Wash, Dry, Fold Laundry
• Restocking and tending to breakfast room during breakfast hours.
• Clean lobby area

Job Type: Full-time

Pay: $11.00 - $11.50 per hour

Benefits:

• Employee discount

Experience:

• Hotel: 1 year (Required)

Work Location: In person