Front Desk Receptionist

Job Overview

We are seeking a dependable, organized, and patient-focused Full-Time Medical Receptionist to join our neurosurgery clinic. The ideal candidate will provide excellent customer service while supporting daily front-office operations, patient registration, insurance verification, referrals, and billing-related tasks.

This position requires strong communication skills, attention to detail, professionalism, and the ability to work efficiently in a fast-paced medical office environment. Previous medical office experience is preferred.

Key Responsibilities

• Greet patients and provide a welcoming, professional front-desk experience.
• Check patients in and out for appointments and update demographic and insurance information.
• Schedule appointments, confirm upcoming visits, and assist with patient scheduling needs.
• Verify medical insurance eligibility and benefits prior to appointments and procedures.
• Verify and review auto insurance and motor vehicle accident claim information for applicable patients.
• Assist new patients with completing intake paperwork, medical history forms, and registration documents.
• Enter physician orders, diagnostic testing requests, and referrals accurately into the electronic medical record (EMR) system.
• Process referrals and assist with coordinating appointments with outside specialists and facilities.
• Collect copayments, outstanding balances, deductibles, and other patient-responsible amounts at the time of service.
• Review patient accounts for outstanding balances and communicate payment responsibilities professionally.
• Obtain, scan, upload, and maintain patient records, insurance cards, identification, and other required documentation.
• Answer incoming phone calls, respond to patient inquiries, and direct calls to the appropriate staff members.
• Communicate with insurance companies, referring providers, and other healthcare facilities as needed.
• Maintain accurate patient records and ensure confidentiality in accordance with HIPAA regulations.
• Assist with prior authorizations, insurance-related documentation, and other administrative tasks as assigned.
• Support physicians, clinical staff, and management with daily office operations.
• Maintain an organized reception area and contribute to an efficient patient flow.

Qualifications

• Previous experience in a medical office, physician's practice, or healthcare setting preferred.
• Familiarity with medical terminology and electronic medical record (EMR) systems preferred.
• Knowledge of medical insurance verification, copay collection, referrals, and patient billing procedures.
• Experience verifying auto insurance claims or handling motor vehicle accident-related medical claims is a plus.
• Strong customer service, communication, and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work effectively in a busy clinical setting.
• Professional demeanor and a compassionate, patient-centered approach.
• Ability to handle confidential patient information responsibly.
• Proficiency with computers, data entry, email, and standard office software.

Work Schedule

• Full-time position
• Monday through Friday
• 7:30 AM to 4PM

What We Are Looking For

We are looking for a team-oriented individual who takes pride in providing excellent patient service and maintaining accurate administrative records. The successful candidate will be dependable, proactive, professional, and comfortable handling both patient-facing responsibilities and insurance-related administrative tasks.

How to Apply

Interested candidates are encouraged to submit their resume for consideration. Please include relevant medical office experience, familiarity with insurance verification, and any experience working in a specialty practice.

Join our team and help us provide exceptional service and support to patients receiving neurosurgical care.

Pay: $18.00 - $22.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person