Front Desk Receptionist

Front Office Receptionist

JOB DESCRIPTION

This position is responsible for performing secretarial, reception. Provides outstanding customer service and ensures a smooth patient flow process.

· Performs registration processes, verifies insurance coverage and obtains authorization notification. Accurately documents information and performs data-entry. Assists patients and their families with completing documents when appropriate.

· Assists in scheduling new admit appointments within the outpatient program.

· Optimizes patient flow by using effective customer service communication skills utilizing kindness, tact and courtesy to ensure positive patient response to service. Demonstrates proactive interpersonal communications skills when relating to internal and external customers. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.

· Provides support to include, answering the phones, returning phone messages, pick-up/prioritizing/distributing mail, ordering supplies/forms, coordinating/scheduling meetings, maintaining and re-stocking therapy rooms and the patient lobby. Responsible for scanning medical records into electronic medical record in a timely manner. Initiates obtaining needed records from previous treatment(s). Follows guidelines and assists in developing procedures to ensure that medical records are in compliance with all state and federal laws.

· Maintains a clean, functional environment including cleaning and disinfection of equipment and storage areas. Disinfects equipment and instruments using appropriate solutions following sterilization procedures through Materials Management. Follows manufacturers recommendations and OSHA guidelines of handling hazardous substances. Performs and records daily/monthly quality control on all equipment.

Job Type: Full-time

Pay: $16.00 - $16.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person