Front Desk Receptionist

About Lavii Vanta Furniture Collection

Lavii Vanta Furniture Collection is a furniture showroom focused on delivering a welcoming, professional, and customer-centered shopping experience. We are looking for an organized, dependable, and service-oriented Front Desk & Customer Experience Coordinator to support our showroom operations and help ensure that every customer receives attentive and efficient service.

This role is ideal for someone who enjoys interacting with people, coordinating daily activities, and keeping operations running smoothly in a retail showroom environment.

Key Responsibilities

• Customer Welcome & Showroom Experience: Greet customers warmly upon arrival, manage showroom check-ins, identify customer needs, and help create a professional and welcoming first impression.
• Front Desk & Communication: Answer incoming phone calls, respond to general customer inquiries, manage messages, and schedule or confirm showroom appointments.
• Sales Team Coordination: Coordinate customer assignments and sales associate rotations according to showroom procedures, helping ensure an organized and consistent customer experience.
• CRM & Customer Records: Maintain accurate and up-to-date customer information, appointment records, and interaction notes in the CRM system while handling customer information appropriately and confidentially.
• Order Tracking & Follow-Up: Assist with tracking customer orders, checking order status, communicating updates to the appropriate team members, and directing customer concerns to the relevant department.
• Showroom Operations: Support daily administrative tasks, maintain an organized front desk and reception area, and assist with the smooth operation of the showroom.
• Team Collaboration: Work closely with sales associates and other team members to communicate customer needs, coordinate follow-ups, and resolve routine service issues efficiently.
• Additional Support: Perform other reasonable administrative and customer service duties related to showroom operations as needed.

Qualifications

• Previous experience in front desk administration, customer service, reception, retail, or a similar role is preferred.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
• Excellent verbal and written communication skills, with a professional, courteous, and customer-focused approach.
• Ability to coordinate effectively with multiple team members and handle customer inquiries in a calm, helpful, and solution-oriented manner.
• Basic computer proficiency, including email, calendar management, and common office applications. Experience with CRM or POS systems is a plus.
• Dependable, punctual, proactive, and comfortable working both independently and as part of a team.
• Ability to handle customer information responsibly and maintain appropriate confidentiality.
• Weekend availability is required. Availability for scheduled shifts during showroom operating hours, including weekends and applicable holidays, is expected.

Position Details

• Company: Lavii Vanta Furniture Collection
• Job Title: Front Desk & Customer Experience Coordinator
• Location: Foothill Ranch, California
• Employment Type: Full-Time
• Work Arrangement: On-Site
• Pay Rate: $20 per hour
• Schedule: Full-time schedule based on showroom operating hours; weekend availability required.

Equal Employment Opportunity

Lavii Vanta Furniture Collection is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable federal, California, or local law. Reasonable accommodations are available for qualified individuals with disabilities, as required by applicable law.

We welcome applicants who are organized, dependable, and passionate about delivering excellent customer service. If you enjoy helping customers and supporting a collaborative showroom team, we encourage you to apply.

Pay: $20.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person