Front Desk Receptionist

Mission

The mission of the Front Desk Receptionist is to ensure a loving, peaceful and joyful atmosphere for staff and incoming families.

Outcomes

1. Meet Customer Service Goals

• 2 cards minimum sent per week to families
• 1 “5 Star” Google Review earn a minimum per month
• 95% of guests rate their overall customer experience as a 5 on the guest experience survey.
• 100% of guest concerns are successfully resolved and receive a follow up call.
• 100% of the time, Rainbow Service Guidelines are implemented

2. Meet Enrollment Goals

• (K-12) 25 scholars minimum per class
• (PK) 20 scholars minimum per class

3. Meet Documentation Goals

• 100% of all guest action requests are entered in the Call/Visit Log

Responsibilities

Front Office

• Ensures that the front office and work rooms areas are clean, organized, and welcoming.

• Proficient in Ascender and SchoolMint

• Maintains a positive working environment that fosters a professional learning community atmosphere.

• Manage gate and door entry following security protocol.

• Greets visitors to school, and determines the nature of their business, and escorts visitors to their destination.

• Collect IDs and issue visitors’ badges to all guests on campus. Issues and collects temporary key cards as needed.

• Creates magical moments for incoming scholars and families.

• Regularly sends cards or notes to families to create and build personal relationships.

• Commits to detail and accuracy.

• Delivers excellent customer service, this is a priority and should be conducted respectfully while utilizing de-escalation strategies when necessary.

• Adheres to and enforces school policies and procedures.

• Ensures phone calls and emails are responded to within a school day unless the call or email occurs outside the workday, which would then be handled the next school day.

• Communicates professionally and effectively with parents, scholars, and campus staff via email, telephone, and fax, and trains others to do so.

• Works with school personnel to maintain integrity and accuracy of scholar records, including maintenance and tracking of attendance and retention.

• Resolves or directs routine internal and external inquiries with parents and employees.

• Oversees requisition, receive, and distributes/stores classroom, school office and workroom materials and supplies; maintains ongoing inventory; processes packing slips.

• Maintain an awareness of the school calendar and school events.

• Overflows of any duties not covered. Examples given but not limited to are cafeteria duty, dismissal duty, morning carline duty, covering classrooms, etc.

• Maintain booking and cleanliness of conference rooms.

Enrollment

• During enrollment season, collect new scholar data such as MAP test scores, previous report cards, and STAAR scores.
• Oversees dissemination of enrollment packages during parent interest meetings and for walk-in parents.
• Greet families and assist with Parent Interest Meetings answering enrollment questions as they arise.
• Assist with maintaining scholar enrollment and campus capacity.
• Assist with enrollment counseling for incoming scholars and families.
• Assist with enrollment, transfer, discharge, and readmission process for scholars and the preparation of related records and files.

School Finance

• Proficient in “My School Bucks” invoice payment program.
• Create invoices for fees in My School Bucks for scholars, staff, and others as applicable.
• Fiduciary responsibilities for collection, dual-counting, and deposit of funds daily.

Staff Leadership Responsibilities

• Recognizes problems and impediments and reports them promptly with options for solutions to the Office Manager; promotes and assists with constructive resolutions.
• Adheres to and enforces board policy, school guidelines, and administrative directives
• Read and comply with the Procedures Manual, Employee Handbook, Scholar Handbook and Scholar Code of Conduct
• Ensuring the campus maintains > 98.5% daily attendance and timeliness
• Establishes and maintains professional and cooperative working relationships with all stakeholders: parents, scholars, staff, neighbors, and partners.
• Promotes and maintains a positive and effective school climate by ensuring that all interactions with staff, scholars, parents, and the public at large are prompt, efficient, helpful and friendly.
• Multitask many things at once in a busy office environment.
• Solves problems joyfully as issues arise.
• Perform other duties as assigned by the Principal and Deans.

Reports To

• The Front Desk Receptionist reports directly to the Front Office Manager and Dean of Operations or Principal.