Front Desk Receptionist

Job Summary
We are seeking a friendly, motivated, and organized Front Desk Receptionist to join our wellness clinic team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer support in a professional environment. This role is essential in ensuring smooth operations at the front desk of our wellness clinic, managing phone/scheduling systems, and assisting with various administrative tasks including billing. The role is required mainly for Tuesdays (Afternoon-Evening), and Wednesdays/Fridays during clinic hours.​

Duties

• Greet and welcome patients and visitors as they arrive at the office.
• Manage incoming phone calls, providing information and directing calls to appropriate personnel.
• Schedule appointments, phone reminders, respond to emails.
• Handle patient check-ins and check-outs efficiently, including POS billing and insurance direct billing.
• Maintain accurate patient records and ensure all documentation is up-to-date using Jane App scheduling software.
• Assist with clerical duties including data entry, filing, and proofreading documents.
• Familiarity with social media platform management (eg. Facebook, Instagram, etc) for the clinic is an asset.
• Fluency in Mandarin/Cantonese is an asset.

Skills

• Strong customer support skills with a focus on patient care; Affinity for building rapport with clients.
• Proficient in using computerized systems for scheduling and record management using Jane App.
• Prior experience in a wellness clinic setting is preferred but not required.
• Excellent phone etiquette to ensure clear communication with current and prospective clients.
• Strong administrative skills with attention to detail for accurate record keeping.
• Ability to multitask effectively in a fast-paced environment.
• Strong proofreading abilities to ensure accuracy in all written/digital communications.

Join our team as a Front Desk Receptionist where you can make a positive impact on our patients' experiences while developing your skills in a supportive environment.

Job Types: Full-time, Part-time, Permanent

Pay: $17.95-$19.00 per hour

Expected hours: 25.0 – 40.0 per week

Benefits:

• Casual dress
• Company events
• Flexible schedule
• On-site parking

Ability to commute/relocate:

• Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Education:

• DCS / DEC (required)

Experience:

• Front Desk Receptionist: 1 year (preferred)

Work Location: In person