Front Desk Receptionist

We are seeking outgoing and professional Customer Service Representatives to join our front desk team at Fuzion. As a CSR, your number one responsibility will be to provide efficient and friendly service to all members or potential members. This includes greeting members/guests, answering the phone and corresponding via email. The position requires attention to detail as well as the ability to multi-task.

QUALIFICATIONS

• Flexible availability, as we are open Monday to Friday, weekends and holidays
• One year of prior customer service experience, cash handling is an asset
• Experience in a front desk setting preferred, but not required
• Access to reliable transportation
• Highly motivated and friendly
• Completed OSSD required

DUTIES AND RESPONSIBILITIES

• Answering phones, transferring calls to other departments, taking messages, and providing general information
• Completing account updates for members and recording updates in the system
• Keeping a log of all guests
• Greeting all members, making sure members are using their key fob and their accounts are in good standing, assisting members with check in if required
• Recording prospective members and directing them to our sales department
• Ensuring that every first-time visitor fills out the liability waiver
• Performing transactions on a point-of-sale system including guest fees, membership dues and protein shakes
• Preparing protein shakes for members
• Scheduling Fitness Consultations or Demos with the appropriate trainer
• Keeping the front desk and lobby area neat and organized, ensuring all supplies are stocked
• Washing, drying and folding member towels
• Assisting sales staff with setting up new accounts for members, taking member photos, processing last months dues
• Performing washroom checks regularly
• Performing opening and closing procedures if scheduled those shifts
• Providing info on Group Fitness classes and updating the Group Fitness tracking sheets
• Confirming Fitness Consultations for the following day
• Following cash out procedures after every shift

PHYSICAL REQUIREMENTS

As a Customer Service Representative, you are required to be on your feet for the duration of your shift, and will need to be able to lift a moderate weight (no more than 40lbs)

SALARY

$17.60

Job Types: Part-time, Permanent

Pay: $17.95 per hour

Benefits:

• On-site parking

Application question(s):

• Are you available Monday 4:45am-1:30pm and Tuesday to Friday from 7am to 3pm?

Education:

• Secondary School (required)

Experience:

• customer service: 1 year (required)

Work Location: In person