Front Desk Receptionist

Front Desk Medical Receptionist / Patient Services Representative — California Renal Care

Location: 2 Lower Ragsdale Drive, Monterey (Ryan Ranch) · Full-time, in person, Monday–Friday · Pay: $18.00–$26.00 per hour based on experience and skills

About the Practice

California Renal Care is a physician-led nephrology practice serving the Monterey Peninsula and Salinas Valley, providing high-quality outpatient kidney care in a professional, patient-centered environment. Our clinic values teamwork, efficiency, and respect for both patients and staff. As our practice grows, we are looking for dedicated team members who want to grow with us.

Position Summary

You’re the voice and the face of our clinic. Every patient’s visit starts with you — a warm welcome at the front desk, a friendly and helpful voice on the phone, and the kind of attention that makes people feel genuinely cared for. If you enjoy working with people, take pride in doing things well, and like being the one who keeps the day running smoothly, you’ll be at home here. We’re a close-knit team in a physician-led practice, and we’ll train you on all of our systems; what we’re looking for is the warmth, the positive energy, and the organized approach you bring with you.

Key Responsibilities

Front desk

• Greet patients; check in and check out
• Collect copays and balances; post payments (cash, check, card)
• Verify and update patient demographics and insurance information; scan cards and documents into the medical record
• Schedule and reschedule appointments and lab visits
• Keep the reception area and waiting room orderly and welcoming

Phones and messages

• Answer incoming calls promptly and courteously; route calls to the right person
• Take accurate messages and enter them in the electronic medical record following office protocols
• Return patient calls for scheduling, confirmations and general questions
• Help work the shared voicemail and fax queues; route clinical items to the care team

Administrative support

• Confirm upcoming appointments and remind patients of what to bring
• Check insurance eligibility through payer portals as directed
• Assist with records requests, forms and outgoing correspondence
• Support the team with other administrative tasks as needed

Requirements

• High school diploma or GED
• Professional, courteous phone manner and clear spoken and written English
• Reliable attendance and punctuality
• Comfortable with computers; able to learn an electronic medical record and a multi-line phone system
• Accuracy with names, dates, numbers and payments
• Discretion with confidential patient information
• Organized, with the ability to prioritize and follow through

Preferred

• One or more years in a medical office, dental office, or similar customer-facing role
• Epic or other EMR experience
• Experience with insurance verification, copay collection, or medical scheduling
• Bilingual English/Spanish

What We Offer

• $18.00–$26.00 per hour, based on experience and skills
• Health, dental and vision insurance
• 401(k) with employer match
• Paid time off
• Stable weekday schedule — no nights or weekends
• Supportive, physician-led work environment with training on all office systems
• Opportunity for growth as the practice expands

How to Apply

Send your resume and a brief note on your experience. We are interviewing now for a November start.

California Renal Care is an equal opportunity employer and values diversity. All qualified applicants will be considered without regard to protected characteristics.

Pay: $18.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person