Front Desk Receptionist

Front Desk Receptionist
Supreme Treatment & Recovery | Alexandria, VA

Overview

For many of our clients, the first person they meet at Supreme Treatment & Recovery is the person at our front desk. That moment matters. Someone walking through our doors, or calling for the first time, may be nervous, hopeful, or both. Your warmth, professionalism, and calm presence set the tone for everything that follows.

As our Front Desk Receptionist, you’ll be the face and voice of our organization: the first point of contact for every client, family member, visitor, and caller. You’ll keep our front office running smoothly while helping people feel welcome, respected, and supported from the very first interaction. If you take pride in making people feel at ease and thrive in a role where no two days look the same, this is a place where your work will be seen and valued.

Responsibilities

• Greet clients, families, visitors, and vendors with a warm, professional welcome
• Answer and route incoming calls, take accurate messages, and respond to general inquiries
• Check clients in and out, verify appointments, and keep the front area organized and welcoming
• Schedule and confirm appointments, coordinating with clinical and administrative staff
• Collect and enter client information accurately and keep records up to date
• Handle sensitive situations with empathy, discretion, and sound judgment
• Protect client confidentiality at all times in line with HIPAA and organizational policies
• Manage incoming mail, deliveries, and office supplies
• Provide day-to-day administrative support to the team as needed

Requirements

• High school diploma or equivalent
• Previous front desk, reception, or customer service experience
• Excellent verbal and written communication skills
• Professional, compassionate, and approachable demeanor
• Strong organizational skills and the ability to multitask in a busy environment
• Proficiency with Microsoft Office and comfort learning new software systems
• Ability to maintain strict confidentiality
• Ability to pass a background check

Preferred

• Experience in a healthcare, behavioral health, or social services setting
• Familiarity with EHR or scheduling systems
• Bilingual skills

Why Join Us

You’ll be part of a mission-driven team that supports people at some of the most important moments of their lives. You’ll see the impact of your work every day, and you’ll have the opportunity to grow with an organization that values its people.

Supreme Treatment & Recovery is an equal opportunity employer.

I left out pay and schedule, and didn’t mention sober living in the posting. Want me to punch up the overview or add the hours and any Office Manager duties?

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Ability to Commute:

• Alexandria, VA 22303 (Required)

Ability to Relocate:

• Alexandria, VA 22303: Relocate before starting work (Preferred)

Work Location: In person