Front Desk Receptionist

NU HEALTH INITIATIVE INC.

Job Summary

NU Health Initiative Inc., a nonprofit healthcare organization dedicated to improving access to healthcare, sexual health services, mental health support, and community wellness, is seeking a friendly, organized, and dependable Front Desk Receptionist / Patient Services Coordinator to join our team.

The ideal candidate will serve as the first point of contact for patients, visitors, and community partners while ensuring a welcoming, professional, and confidential environment.

This position plays an important role in supporting daily clinic operations, coordinating appointments, maintaining accurate patient records, and connecting individuals with the healthcare services and resources they need.

We are looking for someone who is compassionate, detail-oriented, motivated, and passionate about helping people.

Key Responsibilities

Patient Reception & Customer Service

• Greet patients and visitors in a friendly, welcoming, and professional manner.
• Assist patients with registration, check-in, and check-out procedures.
• Answer patient questions regarding available services, appointments, and general office procedures.
• Provide respectful, nonjudgmental customer service to patients from diverse backgrounds.
• Maintain patient privacy and confidentiality at all times.
• Help create a comfortable and supportive environment for patients seeking sensitive healthcare services.

Appointment Scheduling & Communication

• Answer incoming calls using a multi-line telephone system.
• Schedule, confirm, reschedule, and cancel patient appointments.
• Coordinate appointments for HIV/STI testing, preventive screenings, medical visits, and other available services.
• Respond to voicemails and patient inquiries promptly.
• Direct calls and messages to the appropriate clinical or administrative team members.
• Assist with patient reminders and follow-up communications.

Patient Registration & Medical Records

• Enter and update patient demographics and contact information.
• Assist with patient intake forms, consent forms, and required documentation.
• Maintain accurate electronic medical records (EMR/EHR).
• Verify insurance information and eligibility when applicable.
• Scan, upload, organize, and file patient documents.
• Ensure all patient information is handled in accordance with HIPAA and organizational policies.

Patient Navigation & Linkage to Care

• Assist patients with scheduling follow-up visits and referrals.
• Help coordinate linkage-to-care appointments for individuals needing additional medical services.
• Connect patients with appropriate case managers, medical providers, and community resources.
• Track referral requests and assist with administrative follow-up.
• Support patient outreach and appointment coordination to help reduce barriers to healthcare.

Administrative & Office Support

• Perform daily data entry, filing, scanning, and general clerical duties.
• Maintain organized patient records, spreadsheets, and office documentation.
• Assist with Microsoft Office applications, including Word, Excel, and Outlook.
• Support basic bookkeeping and administrative tasks using QuickBooks when assigned.
• Maintain office supplies and ensure the reception area remains clean and organized.
• Assist management with reports, scheduling, and other administrative responsibilities.
• Support community outreach events and special projects as needed.

Qualifications & Requirements

Required Qualifications

• High school diploma or GED.
• Excellent customer service and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Basic computer proficiency, including Microsoft Office.
• Ability to multitask in a busy medical office environment.
• Professional telephone etiquette and communication skills.
• Ability to handle sensitive patient information with discretion.
• Dependability, punctuality, and a positive attitude.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Previous front desk, receptionist, or administrative experience.
• Experience working in a medical office, clinic, or nonprofit organization.
• Familiarity with electronic medical records (EMR/EHR).
• Experience with patient scheduling, insurance verification, and medical terminology.
• Knowledge of HIPAA regulations.
• Experience with QuickBooks, spreadsheets, or basic bookkeeping.
• Bilingual in English and Spanish is strongly preferred.
• Experience working with underserved or diverse communities.

Ideal Candidate

Our ideal candidate is someone who:

• Enjoys helping people and providing excellent patient service.
• Maintains a friendly and professional attitude.
• Understands the importance of confidentiality and patient privacy.
• Can handle multiple responsibilities in a fast-paced environment.
• Takes initiative and works well with minimal supervision.
• Is comfortable assisting patients seeking sexual health, HIV/STI testing, and mental health services.
• Is committed to the mission and values of NU Health Initiative.

Pay: $15.00 - $16.00 per hour

Expected hours: 40.0 per week

Work Location: In person