Front Desk Receptionist

Front Desk Executive – Key Result Areas (KRA) – BYOB1. Reception & Guest Handling

• Welcome all members and guests to BYOB in a professional and courteous manner.
• Ensure prompt assistance to visitors upon arrival.
• Maintain a positive first impression of BYOB.

2. Member Services

• Assist members with inquiries, requests, and complaints.
• Provide accurate information about BYOB facilities, events, and memberships.
• Ensure high levels of member satisfaction.

3. Telephone & Communication

• Answer incoming calls within three rings.
• Transfer calls to the appropriate department.
• Record and relay messages accurately.

4. Visitor & Member Registration

• Maintain accurate visitor and member records.
• Verify member identity where required.
• Ensure proper check-in and check-out procedures.

5. Booking & Reservation Management

• Handle bookings for BYOB facilities, events, and meeting rooms.
• Update reservation records promptly.
• Prevent scheduling conflicts and double bookings.

6. Billing & Payment Support

• Process member payments, fees, and receipts (if applicable).
• Maintain accurate cash and transaction records.
• Coordinate with the Accounts Department for billing issues.

7. Complaint Handling

• Receive and record member complaints professionally.
• Coordinate with relevant departments for timely resolution.
• Follow up until the issue is resolved.

8. Coordination with Departments

• Coordinate with Housekeeping, F&B, Security, Sports, and Administration.
• Ensure smooth communication between departments.
• Escalate operational issues to the concerned manager.

9. Documentation & Reporting

• Maintain daily visitor logs and attendance records.
• Prepare daily, weekly, and monthly reports.
• Ensure all front desk documents are updated and filed properly.

10. Grooming & Professional Conduct

• Maintain proper grooming and dress code.
• Demonstrate professionalism, courtesy, and confidentiality.
• Follow all BYOB policies and Standard Operating Procedures (SOPs).

11. Safety & Security

• Monitor visitor access and entry procedures.
• Report any suspicious activities immediately.
• Ensure compliance with safety and emergency protocols.

12. Administrative Support

• Maintain front desk supplies and stationery.
• Assist with administrative tasks assigned by management.
• Support BYOB events and special activities when required.

Pay: ₹18,000.00 - ₹25,364.89 per month

Benefits:

• Food provided

Work Location: In person