Front Desk Receptionist

Proactive, detail-oriented, and bilingual (Spanish/English) Front Desk Manager to lead the front office operations at our Spanish-speaking doctor’s office. The ideal candidate will be an excellent communicator with exceptional organizational and leadership skills, capable of managing a high-volume, fast-paced environment. As the first point of contact for patients and visitors, you will be essential in creating a welcoming and efficient experience for all.

Key Responsibilities:

• Patient Greeting & Communication:

Greet patients and visitors warmly, both in person and over the phone, ensuring a professional and approachable environment. Respond to inquiries, resolve concerns, and provide clear information about office policies, procedures, and appointment availability in both Spanish and English.

• Appointment Scheduling & Coordination:

Oversee and facilitate all patient appointment scheduling, ensuring optimal time management for doctors and staff. Coordinate with medical staff to prioritize urgent appointments and accommodate patient needs, while maintaining an organized and efficient schedule.

• Patient Information Management:

Verify and update patient information, including insurance details, personal contact information, and medical records. Ensure that all records are accurate, complete, and compliant with office and healthcare regulations.

• Patient Support & Documentation:

Assist patients in completing necessary forms, ensuring all required documentation is accurately filled out and processed. Provide guidance to patients on office policies, procedures, and billing processes.

• Operational Efficiency & Workflow Management:

Oversee the daily operations of the front desk, ensuring smooth patient flow and minimal wait times. Proactively address any scheduling conflicts, patient concerns, or administrative challenges to keep the office running efficiently.

• Correspondence & Administrative Support:

Manage incoming and outgoing communication, including phone calls, emails, all faxes, and mail. Ensure timely and accurate responses to all correspondence, maintaining professionalism in all interactions.

• Front Office Environment & Organization:

Maintain a clean, organized, and welcoming front desk area and waiting room. Monitor inventory levels for office supplies and ensure the front desk is always fully stocked and prepared for daily operations.

• Collaboration & Team Coordination:

Collaborate with medical staff and other team members to address patient needs and improve office workflows. Act as a liaison between patients, the front desk team, and medical professionals to ensure a seamless patient experience.

• Continuous Improvement & Problem-Solving:

Identify opportunities for process improvements and work proactively to resolve any challenges. Monitor patient satisfaction and office efficiency, implementing solutions to enhance overall service quality.

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Language:

• Spanish (Required)

Ability to Commute:

• Highwood, IL 60040 (Required)

Work Location: In person